Summary
Overview
Skills
Education
Certification
Awards
Languages
Websites
Software
Quote
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Monish Ahmad (MAK)

Monish Ahmad (MAK)

IT Business + UX Analyst
Atlanta,USA

Summary

Triad Expert – Technical Business Analysis | UX Strategist | Enabling Product Innovation in Banking, Finance & Insurance | Energy | Healthcare & Life Sciences | AI | Cloud | Agile

Overview

10
10

+ Years of Experience

7
7

Certifications

Skills

Customer experience

Persona development

Design thinking

Journey mapping

Cross-functional teamwork

Data analysis

Requirements gathering

Team collaboration

Microsoft Office Suite

Project management

Microsoft Excel mastery

Business process improvement

Workflow Analysis

Strategic planning

Quality assurance

Gap analysis

Business process mapping

Stakeholder management

Software development life cycle

Customer needs assessment

Consulting

Competitive analysis

Problem-solving

Time management

Attention to detail

Multitasking and organization

Clear communication

Verbal and written communication

Functional specifications

Change management

Industry knowledge

Education

Bachelor of Science - Science

Dr. Ram Manohar Lohia Avadh University
04.2012

Certification

  • Certified Usability Analyst – Human Factors
  • AWS Certified Cloud Practitioner
  • Design Thinking, User Experience, Market Research
  • User Experience and Interaction Design for AR/VR/MR/XR
  • Generative AI
  • SAFE Agile
  • People Management

Awards

🏆 Excellence in Business Delivery Award – 2023
Recognized for driving high-impact business analysis initiatives that accelerated project delivery and aligned cross-functional teams across compliance and finance domains.

🏆 Ovation Award – 2019
Awarded for rescuing a high-priority digital transformation project by identifying root causes, restructuring backlog priorities, and aligning stakeholder expectations — shifting project status from red to green within 8 weeks.

🏆 Associate of the Month – 2016
Honored for implementing an innovative process automation approach in requirements gathering and documentation, resulting in a 15% reduction in operational costs.

Languages

English
Full Professional

Websites

Software

JIRA

Azure DevOps

Miro

Confluence

Power Query

Microsoft Visio

Lucidchart

Figma

Axure RP

Drawio

Adobe XD

Sketch

InVision

Microsoft Excel (advanced)

Tableau

Power BI

SQL

Microsoft Teams

Slack

SharePoint

MS Project

Smartsheet

Trello

Mondaycom

CloudWatch

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

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Monish Ahmad (MAK)IT Business + UX Analyst