Open To Work
Monix Navarro
Boise,ID
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Diamond Heating Cooling Plumbing & Electric
Garden City, I.D.
04.2026 - Current
- Address customer inquiries, concerns, and service requests promptly and accurately.
- Gather necessary information from customers to facilitate timely and effective service delivery.
- Provide accurate and detailed information about services, pricing and company policies.
- Provide friendly and professional assistance to customers through inbound and outbound phone calls.
Department Supervisor
Warner Brothers
Burbank, C.A.
11.2016 - 04.2025
- Manage a team of 20+ employees in fast paced environment. Lead daily staff meetings, coordinate schedules, assign tasks, and coach team members.
- Maintain department and building needs by placing work orders and replenishing inventory via purchase requests.
- Created a new employee rotation and guest check-in system (including improved access for guests with disabilities).
- Training new hires in various departments, teaching them to engage with guests while perfecting customer service skills.
Manager
Trader Joe’s
Hollywood, CA Santa Monica, CA West Hollywood CA
06.2006 - 10.2012
- Supervised 25-30 employees per shift.
- Provided a high level of product knowledge and leadership support to upper management teams as well as crew members.
- Resolved customer questions, concerns, and complaints.
- Trained and mentored team members in product knowledge and customer service excellence.
Customer Service Supervisor / Flight Attendant
Southwest Airlines
Los Angeles, CA Burbank, CA
10.1998 - 06.2006
- Managed the activities of 40+ daily team members at the ticket counter and gates.
- Interviewed, hired, and trained new quality customer service ticketing and gate agents.
- Assisted an average of 130 passengers during each flight maintaining a high level of professionalism and courtesy.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
English Teacher/ Missionary
H.O.P.E Worldwide
Beirut, Lebanon
09.1995 - 05.1998
- Implemented engaging lesson plans that meet the needs of all students in mixed-age Kindergarten classroom.
- Led Women’s Bible Study group offered through underground Christian Churches in Beirut and Cairo.
- Facilitated group discussions on spiritual topics, promoting personal growth and reflection among participants.
- Enhanced language skills for non-native English speakers through tailored tutoring sessions.
Education
M.I.T - Management in Training
Orange Coast College
Costa Mesa, California01.1995
Skills
- Critical thinking
- Relationship building
- Call center experience
- Service Titan
- Microsoft outlook
- Microsoft Office Suite
- Staff training
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$20/hr - $1000/hrTimeline
Customer Service Representative
Diamond Heating Cooling Plumbing & Electric
04.2026 - Current
Department Supervisor
Warner Brothers
11.2016 - 04.2025
Manager
Trader Joe’s
06.2006 - 10.2012
Customer Service Supervisor / Flight Attendant
Southwest Airlines
10.1998 - 06.2006
English Teacher/ Missionary
H.O.P.E Worldwide
09.1995 - 05.1998
M.I.T - Management in Training
Orange Coast College