Monserrat Cotto
Orlando,FL
Summary
Dynamic Customer Service Coordinator at Chick-fil-A with a proven track record in enhancing guest satisfaction and fostering team performance. Skilled in problem-solving and new hire training, I excel in delivering customer service excellence and quality assurance, ensuring brand loyalty through effective issue resolution and a positive work environment.
Overview
2
2
years of professional experience
Work History
Customer Service Coordinator
Chick Fil A
Orlando, FL
03.2024 - Current
- Coordinated daily customer service operations to enhance guest satisfaction and streamline processes.
- Developed training materials for new team members to ensure consistent service delivery.
- Handled customer complaints to ensure brand loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction junior team members, fostering a positive work environment and boosting overall team performance.
Education
High School Diploma -
Lake Buena Vista Highschool
Orlando Florida Skills
- Customer focus
- Quality assurance
- Register operations
- Product support
- Customer service excellence
- Problem-solving
- Decision-making
- New hire training
- Social media monitoring
- Team building and leadership
- Issue resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Coordinator
Chick Fil A
03.2024 - Current
High School Diploma -
Lake Buena Vista Highschool