Monserrat Sanchez
Detroit,MI
Summary
Offering strong interpersonal and organizational skills with keen desire to learn and grow in healthcare environment. Developed exceptional customer service and communication skills in fast-paced dining environment, consistently ensuring guest satisfaction. Demonstrated ability to work efficiently under pressure while maintaining positive attitude and professional demeanor as well as, an upbeat personality with strong sense of responsibility and adaptability. Seeking to leverage these transferrable skills to transition into new field and contribute effectively.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Taco Especial
Ecorse, MI
06.2023 - Current
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained and mentored junior waitstaff on service protocols and menu knowledge.
- Resolved customer inquiries and complaints promptly, improving overall dining experience.
- Supervised server staff and simultaneously served personal section of tables.
Cashier
The Taco Stand
Riverview, MI
06.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
Server
Mangonadas Del Barrio
Detroit, MI
10.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Certificate - Medical Assistant
Schoolcraft College
Livonia, MI01-2026
High School Diploma -
Western International High School
Detroit, MI05-2023
Skills
- Problem-solving
- Flexible schedule
- Positive attitude
- Team collaboration
- Strong work ethic
- Exceptional customer service
- Professional appearance
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier Team Lead
Taco Especial
06.2023 - Current
Cashier
The Taco Stand
06.2022 - 08.2023
Server
Mangonadas Del Barrio
10.2021 - 06.2022
Certificate - Medical Assistant
Schoolcraft College
High School Diploma -
Western International High School