Montana Coia
Red Robin
Rochester,NY
1
Certification
7
years of professional experience
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Work History
Front of House Manager
6 Months- Coordinated daily operations to ensure optimal guest experiences and efficient service delivery.
- Managed seating arrangements and waitlists to optimize table turnover rates.
- Trained staff on menu items and service standards to enhance customer satisfaction.
- Developed strong team collaboration through regular communication and feedback sessions.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
Store Manager
6 Years 4 Months- Oversaw daily operations, ensuring optimal staffing and inventory management.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled and received food and beverage deliveries.
- Developed staff schedules to enhance efficiency during peak hours while maintaining labor costs.
Education
High School Diploma
Skills
Conflict resolution
Staff management
Food safety compliance
POS system operations
Health department inspections
Staff motivation
Team leadership
Customer service
Reliable and responsible
Critical thinking
Money handling
ServSafe food manager
Certification
Manager food safety
Timeline
Front of House Manager
Red Robin
02.2026 - CurrentRead More
Store Manager
Salvatore's Old Fashioned Pizzeria
10.2019 - 02.2026Read More
Churchville Chili High School
High School Diploma
Read More