MONTE JACKSON
Pennsauken,NJ
Summary
Focused and dedicated college professional with a proven record of accomplishments seeking a career in wealth management and financial services. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Excellent interpersonal communication, relationship-building abilities and able to put in additional effort and extra time to ensure client and organizational success.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
Toronto-Dominion Bank
04.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints on personal checking, savings, loan and line of credit accounts.
- Updated account information to maintain customer records.
- Ensure compliance with banking regulations and policies.
- Collaborate with other team members and departments to enhance overall customer service.
Front Desk Associate/Sales Representative
The Edge Fitness Club
11.2021 - 09.2022
- Responsible for expanding, building, and maintaining relationships, with a resulting high degree of customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased acquisition rate by maximizing centers of influence.
- Cut attrition numbers through effective client communication and excellent customer service.
Dispatcher & Bookkeeper /Billing Assistant
Turpin’s Trucking Inc.
07.2020 - 08.2022
- Responsible for ensuring successful booking of loads, on-time delivery appointments, tracking drivers and communicating with the broker regarding available loans, special request, schedule changes, and special instructions
- Ensure drivers have proper paperwork and credentials prior to departure
- Communicate driver issues to management and assists with resolution
- Provide leadership, accountability, and support to assigned drivers
- Provide customer support as needed, answering questions and addressing needs.
Education
Bachelor of Science - Business Management
Rutgers, The State University of New Jersey
Camden 05.2001 -
Associate of Science - Business Administration
Camden County College
Blackwood, NJ 05.2001 -
Skills
Information Security
Data Entry
Consultative Sales
Product Knowledge
Customer Service
Microsoft Office/Excel
Project Management
Time Management
Patience
Emotional Intelligence
Education And Professional Credentials
- Bachelor’s degree in Business Management, Rutgers University, Camden, NJ, Spring of 2024
- Associates Degree in Business Administration, Camden County College, Blackwood, NJ, 05/01/22, 3.4, Dean’s List
Affiliations
Young Men Of Purpose
Timeline
Customer Service Representative
Toronto-Dominion Bank
04.2023 - Current
Front Desk Associate/Sales Representative
The Edge Fitness Club
11.2021 - 09.2022
Dispatcher & Bookkeeper /Billing Assistant
Turpin’s Trucking Inc.
07.2020 - 08.2022
Bachelor of Science - Business Management
Rutgers, The State University of New Jersey
05.2001 -
Associate of Science - Business Administration
Camden County College
05.2001 -