Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montecia Foster

Twinsburg

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Archway Marketing Services Inc.
Norcross
05.2022 - 04.2025
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Implemented innovative methods for streamlining the customer service process.

Customer Service Representative

Professional Communications Messaging Service
Erie
12.2018 - 07.2022
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Implemented innovative methods for streamlining the customer service process.

Customer Service Agent

Applied Industrial Technologies, INC
Cleveland
08.2021 - 04.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Oversaw warranty counseling process to manage expense controls.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Education

Associate of Science - Computer Science

Bauder College
Atlanta, CA
02-2016

Skills

  • Database management
  • Customer relationship management
  • Record keeping
  • Process improvement

Timeline

Customer Service Representative

Archway Marketing Services Inc.
05.2022 - 04.2025

Customer Service Agent

Applied Industrial Technologies, INC
08.2021 - 04.2022

Customer Service Representative

Professional Communications Messaging Service
12.2018 - 07.2022

Associate of Science - Computer Science

Bauder College
Montecia Foster