Monteshia Akins
San Antonio,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Dillard's
07.2023 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
General Warehouse Associate
TJX Distribution Center
02.2023 - 07.2023
- Loading merchandise onto carts for the selection process
- Verifies loaded merchandise is being sent to the correct destination
- Place correct tickets onto merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
Visual Merchandise Coordinator
Winston Retail
01.2021 - 02.2023
- Anticipated consumer trends, plan visual displays for product placement, and created detailed retail shelving designs for in-store teams to implement
- Positioned products strategically to encourage shoppers to buy high-priced products or extra add-on items
- Traveled between retail stores to supervise in-store teams during the setup of visual displays.
Fine Jewelry & Accessories Associate
Nordstrom
01.2020 - 04.2020
- Consistently improved the level of customer satisfaction and outperformed sales every quarter, exceeding $2,000 in sales on 85% of shifts
- Informed customers of key product attributes to generate interest and to build clientele
- Operated the cash register, printed out end of day sales reports, and also operated the company's POS system.
Sales Associate
Macy's Backstage
10.2018 - 01.2020
- Implemented effective merchandise sets on mannequins, tables, and window displays leading to a 40% increase in sales
- Stocked and organized inventory with accuracy and efficiency, completing tasks 10% faster than staff average
- Maintained up-to-date product knowledge and information on brands and product lines.
Sales Associate
JC Penney
05.2018 - 10.2018
- Performed general store upkeep during store hours and after closing, including cleaning, organizing shelves and restocking items
- Performed cross-sells and upsells based on customers' interests and tastes to drive additional store revenue
- Learned features and specifications of new brands and product lines.
Style Consultant
Agaci
12.2017 - 05.2018
- Ensured product availability by keeping the salesfloor replenished and organized to create a guest ready, easy-to-shop experience that's welcoming and inspiring for all
- Created an inviting shopping environment by staying current on trends and brand guides along with executing visual standards and visual merchandising guides
- Conducted weekly price change workload for defined categories.
Stylist
Dress Barn
12.2016 - 12.2017
- Supported changes to product assortment and kept the area inspiring to guests all year round by setting transitions on time, remerchandising new product and maintaining a brand space following new sets
- Researched seasonal trends, colors and prints to appeal to the needs of clients
- Assisted lead designers to fit clients and interviewed them on their personal style.
Education
Bachelor of Science - Fashion & Retail Management
The Art Institute of San Antonio
San Antonio, TXSkills
- Customer Needs Assessment
- Payment Processing
- Contract Preparation
- Upselling
- Sales Development
- Order Processing
- Product Sales
- Inventory Control
- Fitting room maintenance
- Reliable and punctual
- Teamwork and Collaboration
- Dispute Mediation
- Money Handling
- Problem-solving skills
- Merchandising knowledge
- Sales Training
Timeline
Sales Associate
Dillard's
07.2023 - Current
General Warehouse Associate
TJX Distribution Center
02.2023 - 07.2023
Visual Merchandise Coordinator
Winston Retail
01.2021 - 02.2023
Fine Jewelry & Accessories Associate
Nordstrom
01.2020 - 04.2020
Sales Associate
Macy's Backstage
10.2018 - 01.2020
Sales Associate
JC Penney
05.2018 - 10.2018
Style Consultant
Agaci
12.2017 - 05.2018
Stylist
Dress Barn
12.2016 - 12.2017
Bachelor of Science - Fashion & Retail Management
The Art Institute of San Antonio
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