Montez Dove
Augusta,GA
Summary
Customer service oriented professional with over 16 years of experience in the financial services industry sector. Passion for serving internal and external clients. Skilled at collaborating with others, navigating challenges, and problem solving. Proven history of delivering exceptional results to meet business needs.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Specialist
Queensborough National Bank & Trust Company
07.2017 - 08.2023
- Collaborated with Loan Officers to meet monthly sales goals and provide timely, accurate service for clients throughout entire mortgage process
- Communicated with clients, processing teams and other third parties to achieve seamless loan closings
- Initiated and facilitated critical processes, including but not limited to loan submission packages. USPS lookups, title work, tax returns, VA appraisals, FHA case numbers, flood certifications, Data Verify reports, and employment verification
Receptionist
Queensborough National Bank & Trust Company
03.2007 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly, directing incoming calls to correct offices and responding to inquires from callers seeking information
- Routed incoming mail and messages to relevant personnel without delay. Sorted, received, and distributed mail correspondence between departments and personnel
- Assisted mortgage department staff with administrative needs to help maximize team efficiency/productivity and provided clerical support as needed, including copying, faxing, filing, shipping documents, submitting invoices, and restocking supplies
- Partnered with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Education
Associate of Applied Technology - Marketing Management
Augusta Technical Institute
Augusta, GA10.1992
Skills
- Communication (Verbal & Written)
- Attention to details
- Teamwork
- Time Management
- Customer Service
- Leadership
- Organization
- Self-motivated
- Adaptable
- Active listening
- Hardworking
- Critical thinking
Timeline
Mortgage Loan Specialist
Queensborough National Bank & Trust Company
07.2017 - 08.2023
Receptionist
Queensborough National Bank & Trust Company
03.2007 - 07.2017
Associate of Applied Technology - Marketing Management
Augusta Technical Institute
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