Montgomery Teeple
Woodland Hills,CA
Summary
Reliable and dynamic Service Associate with a 4 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility.
Overview
6
6
years of professional experience
Work History
Sales and Service Expert
24 Hour Fitness
05.2021 - Current
- Build relationships and translate the value of my products and service offerings, with a strong focus on behaviors that drive business acquisition and retention
- Easily making genuine connections with people, seeking to understand their unique needs, and prescribe the perfect solution
- Closed 75% of All Guest Interactions in the Club
- #4 Sales and Service Expert in the District regarding Sales Revenue per Hour
- Averaged over $400 per guest seen, by upselling of Paid In Full Memberships and Addons
- Trained and onboarded 12 Team members in 9 months to contribute to over $80 of Revenue per hour.
Server
Wings Etc.
09.2018 - 03.2020
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Communications
California State University, Northridge
Northridge, CA06-2026
Transfer Degree - Communications
Pierce College
Woodland Hills, CA06-2024
Skills
- Customer service excellence
- Point-of-sales systems
- Sales experience
- Client rapport
- Customer consulting
- Records oversight
- Complaint resolution
Behaviors - Outcomes
- Touring Ability, Getting to know and Building Rapport with a Guest to Allow the Sales Process more opportunities for growth.
- The 'First Name Rule', Learning Members' First Names allows for a higher level of customer service to increase retention.
Timeline
Sales and Service Expert
24 Hour Fitness
05.2021 - Current
Server
Wings Etc.
09.2018 - 03.2020
Bachelor of Arts - Communications
California State University, Northridge
Transfer Degree - Communications
Pierce College
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