Montra Cozart, Jr.
St Louis,MO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Baileys Restaurants
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Loan Specialist
One Main Financial (OMF)
11.2019 - 03.2022
- Serviced for customers several different types of loan account, processed title work for lien perfection, created applications.
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Liaised closely with other departments such as collections and legal teams when necessary to expedite resolution of problematic accounts.
- Collaborated with underwriters to ensure accurate evaluation of creditworthiness and risk assessment.
Universal Banker
FCB Banks
06.2014 - 11.2019
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Educated customers on features and benefits of banking products and services.
Cashier
The Home Depot
02.2014 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Althoff Catholic High School
Belleville, IL05.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Professional and Courteous
- Reliability
- Adaptability
- Team building
Certification
- Serve It Up Safe! Certification – Serve It Up Safe!.
Timeline
Manager
Baileys Restaurants
04.2022 - Current
Loan Specialist
One Main Financial (OMF)
11.2019 - 03.2022
Universal Banker
FCB Banks
06.2014 - 11.2019
Cashier
The Home Depot
02.2014 - 06.2014
High School Diploma -
Althoff Catholic High School