Open To Work
Montrell Holden
Corporate Management
Raleigh,MS
Summary
Highly driven professional with 19 years of experience in operations and leadership, seeking a General and Property Management role. Proven track record in directing operations, implementing strategic initiatives, and managing compliance across multiple locations. Expertise in vendor selection, contract management, and staff training to drive efficiency and performance. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction.
Overview
21
21
years of professional experience
Work History
General Manager
Hawthrone Suites
10.2025 - 03.2026
- Oversee renovation and development projects from construction through operational readiness.
- Coordinate procurement and installation of equipment and furnishings to optimize operations.
- Lead recruitment and training while supporting budget management and cost control.
- Ensured compliance with health and safety regulations throughout the property.
- Foster a positive work environment to enhance team morale and cooperation.
- Train employees on duties, policies and procedures.
- Manage, collaborate and maintain relationships with vendors and contractors to obtain the best pricing on supplies and materials and project completion and compliance to company standards.
Area Manager
NSA Brands
08.2018 - 01.2025
- Directed multi-location operations, driving consistency and performance through strategic initiatives.
- Conducted audits and inspections to maintain compliance and improve efficiency.
- Led hiring, onboarding, and training while supporting vendor selection and contract management.
- Developed and implemented operational policies and procedures.
- Established strong relationships with vendors to secure competitive pricing best quality products, and completion to compliance standards.
- Collaborated with other departments such as Human Resources, Marketing, and Facilities on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Planned and delivered training evaluations and sessions to improve employee effectiveness and address areas of weakness.
Assistant General Manager/ Customer Service Rep
Hospitality Industry (Hilton, Marriott, Extended Stay)
01.2005 - 07.2015
- Supported operational setup and staff training for new location launch.
- Managed and oversaw front desk operations with a focus on customer satisfaction. Trained team members on service standards, best practices, proper procedures and policies.
- Performed administrative tasks such as filing paperwork, updating databases, generating reports, filing paperwork, and preparing documents.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Coordinated with the General Manager and other departments to develop innovative solutions for complex problems and develop and implement strategic plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent customer service to resolve customer complaints in a timely manner and offering effective solutions.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Coursework Completed -
St. Augustine's College
Raleigh, NCDiploma -
Triton High School
Skills
- Project and Facility management
- Account and Budget management
- Vendor negotiation
- Performance evaluation
- Multi-location operations
- Recruitment and training
- Team leadership and building
- Problem solving
- Compliance assurance
- Effective leader
- Relationship building
- Expense and Inventory control
- Training and coaching
- Goal setting
- Sales, Revenue and market expansion
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $95000/yrTimeline
General Manager
Hawthrone Suites
10.2025 - 03.2026
Area Manager
NSA Brands
08.2018 - 01.2025
Assistant General Manager/ Customer Service Rep
Hospitality Industry (Hilton, Marriott, Extended Stay)
01.2005 - 07.2015
Coursework Completed -
St. Augustine's College
Diploma -
Triton High School