Montressa L. Bishop
Columbia,MD
Summary
Certified pharmacy technician with training as medical coder and previous experience as customer service representative. Demonstrated strong attention to detail, professional telephone etiquette, and organizational skills while adapting to evolving environments and demands.
Achieved improved patient care through expert collaboration with healthcare teams. Established a strong foundation in communication networks and information security from military experience.
Overview
15
15
years of professional experience
2
2
Certification
2
2
years of post-secondary education
Work History
Pharmacy Technician
Optum/United Healthcare
Elkridge, MD
03.2019 - Current
- Consult with internal departments, pharmacist, and providers to improve medication adherence
- Advise members on alternate Rx fill strategies
- Review medication regimen for disease state with members
- Locate Physician information, data entry, and send faxes to Physicians regarding recommendations for members
- Document medication administration with members
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Associate Clinical Administrative Coordinator
Optum/United Healthcare
Elkridge, MD
08.2011 - 03.2019
- Facilitated processing of incoming and outgoing referrals and requests for clinical staff and members.
- Utilized practitioner portal daily to access schedules and operational information.
- Ensured accuracy of member protected health information and updated records in compliance with HIPAA regulations.
- Compiled and delivered comprehensive reports and communications for senior management.
- Confirmed appointment times for members with professionalism and courtesy.
Part-time Senior Teller
The Columbia Bank
Columbia, MD
08.2011 - 03.2018
- Trained and directed new hires during department orientations
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards at high-volume location
- Developed customer relationships, promoting bank products and services to enhance client satisfaction.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Conducted staff evaluations and performance reviews, fostering professional development within the team.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
Education
Pharmacy Technician Certification -
National Healthcare Association
03-2023
General Courses -
Howard Community College
Columbia, MD 08.2017 - 05.2018
Medical Coding and Billing Certification -
American Career Institute Formerly C.C.I, Johns Hopkins University
Baltimore, MD 09.2009 - 01.2011
Skills
Data Analysis
Customer Service
Critical Thinking
Proficient with Microsoft Office (Word, PowerPoint, Excel); Google Docs
Organization
Knowledgeable of HIPAA rules and regulations
Administrative Procedures
Medical Ethics and Law
Research
ICD-10 Coding & CPT-4 Coding
HIPAA compliance
Accomplishments
- Collaborated with team of six in the development of Optum at Home pilot outreach to help assist DSNP members to ensure they get the care and resources related to medication adherence and other essential health needs to reduce complex care.
Affiliations
- American Academy of Professional Coders (AAPC)
- Secretary/Treasurer of The Baltimore Chapter of Professional Coders 2022/2026
Certification
- CPC - Certified Professional Coder earned a certification from the American Academy of Professional Coders (AAPC)
- CPhT - Certified Pharmacy Technician
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Pharmacy Technician
Optum/United Healthcare
03.2019 - Current
General Courses -
Howard Community College
08.2017 - 05.2018
Associate Clinical Administrative Coordinator
Optum/United Healthcare
08.2011 - 03.2019
Part-time Senior Teller
The Columbia Bank
08.2011 - 03.2018
Medical Coding and Billing Certification -
American Career Institute Formerly C.C.I, Johns Hopkins University
09.2009 - 01.2011
Pharmacy Technician Certification -
National Healthcare Association