Montria Phillips
Nashville,TN
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at 7 Eleven and Tri Star Centennial. Excelled in enhancing customer satisfaction and fostering client relationships, leveraging exceptional time management and problem-solving skills. Demonstrated ability to improve operational efficiency and team collaboration, contributing to increased customer retention and positive outcomes.
Overview
6
6
years of professional experience
Work History
Sales Associate
7 Eleven
Nashville, TN
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided excellent customer service with every customer that entered the store
Caregiver, Special Needs
Tri Star Centennial
Nashville, TN
10.2022 - 01.2024
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Childcare Teacher
Stay and Play
Mount Juliet, TN
05.2022 - 08.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Answered calls, schedule new students and tours for parents to see our facility.
Sales Associate
Taco Bell
Nashville, TN
03.2019 - 07.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided excellent customer service to all customers that entered the restaurant.
- Cooked and served fresh food to all the customers.
- Clean, sterilized all equipment and swept/mopped floors at end of shift.
Education
Criminal Law - Criminal Defense
Alabama A & M University
Normal, ALDiploma - Business Economics
Maplewood High School
Nashville, TN05.2020
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Timeline
Sales Associate
7 Eleven
03.2024 - Current
Caregiver, Special Needs
Tri Star Centennial
10.2022 - 01.2024
Childcare Teacher
Stay and Play
05.2022 - 08.2023
Sales Associate
Taco Bell
03.2019 - 07.2020
Criminal Law - Criminal Defense
Alabama A & M University
Diploma - Business Economics
Maplewood High School