Montserrat Santillan Juárez
Hesperia,CA
Summary
Medical Assistant with extensive experience at Infinity Pediatrics, specializing in insurance verification and accurate medical record maintenance. Recognized for exceptional customer service and effective multitasking, contributing to a welcoming office environment. Proven ability to enhance patient satisfaction and support healthcare efficiency through proactive initiatives and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
Infinity Pediatrics
Hesperia, CA
05.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained a clean and organized reception area, contributing to a professional, efficient, and welcoming environment for patients and visitors.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Receptionist
American Career College
01.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
Hesperia High School
Hesperia, CAMedical Assistant
American Career College
CA05.2024
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Medical receptionist experience
- Medical terminology
- Insurance verification
- Insurance claims
- Medical office administration
- Customer service
- Multitasking Abilities
- Adaptable and flexible
Certification
BLS + CPR certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Infinity Pediatrics
05.2024 - Current
Receptionist
American Career College
01.2023 - 05.2024
Hesperia High School
Medical Assistant
American Career College