Monya Braswell
Wetumpka
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Foundever
Montgomery
05.2022 - 01.2024
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier-stocker
Aldis food chain
Montgomery
09.2021 - 05.2022
- Conducted price checks for special orders or discounts as requested by customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Team Leader
Bugerking
Wetumpka
03.2017 - 07.2021
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Developed strategies for problem solving and conflict resolution among team members.
- Established clear expectations for employees, providing guidance when needed.
Head Cashier
Hardees Fast Food
Wetumpka
01.2015 - 02.2017
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Investigated discrepancies between reported sales figures and actual amounts collected at registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
Customer Service Representative
Walmart
Ozark
10.2011 - 11.2014
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Some College (No Degree) - Aviation
Escc
Ozark, ALSome College (No Degree) - Basics
Alexander City Community College
Alexander City, ALSkills
- Scheduling
- Account updating
- Complaint resolution
- Reading comprehension
- Call center experience
- Active listening
- Technical support
- In-store support
- Opening and closing accounts
- Staff training
- Service upselling
- Typing proficiency
- Call center procedures
- Service standard compliance
- Decision-making
- Inbound and outbound calling
- Dispute resolution
- Product education
- Quality assurance controls
- Courteous demeanor
- Order processing
- Customer relations
- Multi-line telephone operations
- Task prioritization
- Technical troubleshooting
- Tracking complaints
- Product knowledge
- Problem resolution
- Receiving support
- Conflict resolution
Timeline
Customer Service Representative
Foundever
05.2022 - 01.2024
Cashier-stocker
Aldis food chain
09.2021 - 05.2022
Team Leader
Bugerking
03.2017 - 07.2021
Head Cashier
Hardees Fast Food
01.2015 - 02.2017
Customer Service Representative
Walmart
10.2011 - 11.2014
Some College (No Degree) - Aviation
Escc
Some College (No Degree) - Basics
Alexander City Community College