Morayo Ward
North Saint Paul,MN
Summary
Dedicated social services professional with over 18 years of experience in public assistance programs, case management, and client advocacy. Proven ability to assess client needs, develop and implement service plans, and facilitate access to community resources. Strong communication skills and a commitment to promoting self-sufficiency among vulnerable populations.
Overview
18
18
years of professional experience
Work History
Social Worker 3
Ramsey County
07.2012 - 05.2022
- Provided social work services in children’s and adult services by determining service needs and implementing service plans while maintaining caseload of 50 clients or more.
- Conducted interviews and assessments to evaluate client needs and develop case plans
- Investigated reports of abuse and provided direct counseling services to improve client outcomes
- Coordinated community resources and represented the department in court proceedings
- Maintained regular contact with clients by calling and visiting clients' homes.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Updated client documentation for accurate, compliant and current records.
- Developed and maintained strong relationships with community resources for successful referrals.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Case Aide 3
Ramsey County
04.2008 - 07.2012
- Assisted social work staff in maintaining social service cases by assessing client needs and implementing service plans
- Collected information through interviews and observations to develop individual service plans for a group of 8 social workers with caseloads of 50 or higher.
- Provided crisis intervention services and assisted clients with financial applications
- Maintained accurate case records and documentation to ensure compliance with service standards
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Conducted outreach efforts within the community to raise awareness about available services provided by the organization.
- Contributed to program evaluation efforts through data collection, analysis, and presentation of findings to stakeholders.
Financial Worker 2
Ramsey County
03.2004 - 04.2008
- Assisted Ramsey County residents in connecting to economic and social service resources
- Determined eligibility for various public assistance programs and supported participants in achieving self-sufficiency for a case load of 300 or more.
- Conducted interviews, reviewed documentation, and communicated program requirements to residents
- Maintained county and state computer systems for accurate information and prepared documents for appeal hearings
- Examined financial statements and records to collect important details and verify calculations.
Education
Bachelor of Arts - Sociology
Concordia University
St. Paul, MN07.2009
Skills
- Knowledge of public assistance programs and eligibility requirements
- Strong communication and interpersonal skills
- Proficient in case management and documentation practices
- Ability to assess client needs and develop appropriate service plans
- Experience in crisis intervention and advocacy for vulnerable populations
Skilled in developing client rapport and assist clients with understanding and applying programs rule to assist with maintaining eligibility
Conflict Resolution
Multidisciplinary team collaboration
- Attention to Detail
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Social Worker 3
Ramsey County
07.2012 - 05.2022
Case Aide 3
Ramsey County
04.2008 - 07.2012
Financial Worker 2
Ramsey County
03.2004 - 04.2008
Bachelor of Arts - Sociology
Concordia University
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