Morfor Njilefack
San Antonio,TX
Summary
Dynamic professional with a proven track record at Methodist Stone Oak Hospital, excelling in customer service and critical thinking. Expert in enhancing customer relationships and teamwork, demonstrated through effective problem resolution and multitasking. Achieved significant improvements in patient care and operational efficiency, showcasing a commitment to excellence and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Methodist Stone Oak Hospital
San Antonio, TX
01.2025 - Current
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided direct patient care and assistance to healthcare team members.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Participated in quality improvement activities within the department.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Front Desk Associate
24 Hour Fitness
Houston, TX
10.2018 - 01.2019
- Answered phones, booked reservations, and responded to inquiries from customers.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Greeted guests upon arrival and provided excellent customer service.
- Verified and collected client payments.
Transporter
Houston Methodist Willowbrook Hospital
Houston, TX
03.2016 - 10.2018
- Greeted patient and explained transport plan and destination.
- Communicated effectively with patients of diverse backgrounds, ages, and medical conditions.
- Cleaned and sanitized patient rooms, bathrooms or examination rooms.
- Assisted patients with mobility, including helping them in and out of wheelchairs and beds.
- Answered patient call signals, signal lights or intercom systems to determine patient needs.
Package Handler
FedEx:Ground
Houston, TX
10.2015 - 03.2016
- Handled unloading of shipments from trucks.
- Assisted in loading delivery trucks with prepared packages.
- Used scanners to track parcel information, condition or receipt.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Managed time efficiently to meet or exceed productivity targets.
Security Officer
Securitas
Houston, TX
09.2014 - 11.2015
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained high levels of alertness throughout shifts.
- Adhered to post orders while maintaining a visible presence around the property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored surveillance cameras and responded to suspicious activity.
Teen Camp Counselor
YMCA
Houston, TX
05.2015 - 08.2015
- Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
- Met with staff to discuss rules, regulations and work-related problems.
- Communicated regularly with parents regarding their child's progress at camp.
Day Camp Counselor
YMCA of Greater Houston Area
Houston, TX
05.2014 - 08.2014
- Helped participants enjoy activities while ensuring adherence to protocol.
- Diversified recreational offerings by building and overseeing activity schedule.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Provided guidance and support to campers aged 10-12 in daily activities.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
Education
High School Diploma -
Cy-Fair Senior High School
01-2012
Skills
- Customer service
- Problem resolution
- Time management
- Customer Relationship Management
- Telephone etiquette
- Critical thinking
- Calendar management
- Teamwork and collaboration
Certification
BLS/CPR, 03/01/23, 03/31/25, CPR and First Aid certified by the American Safety and Health Institute
Accomplishments
- FedEx Ground Employee of the Month, March 2016
Timeline
Patient Care Technician
Methodist Stone Oak Hospital
01.2025 - Current
Front Desk Associate
24 Hour Fitness
10.2018 - 01.2019
Transporter
Houston Methodist Willowbrook Hospital
03.2016 - 10.2018
Package Handler
FedEx:Ground
10.2015 - 03.2016
Teen Camp Counselor
YMCA
05.2015 - 08.2015
Security Officer
Securitas
09.2014 - 11.2015
Day Camp Counselor
YMCA of Greater Houston Area
05.2014 - 08.2014
High School Diploma -
Cy-Fair Senior High School
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