Morgan Austin
Maple Grove,MN
Summary
Experienced Project Specialist with over a decade of comprehensive experience at U.S. Bank. Demonstrated expertise in leading operations and driving process enhancements. Recognized for exceptional communication skills and strong leadership ability to meet organizational objectives. Proven track record of applying analytical insights to improve efficiency and productivity. Committed to contributing to the organization's growth with a focus on delivering results.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
North Memorial Hospital
Maple Grove, MN
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Epic Experience
Project Specialist
U.S Bank
Minneapolis
08.2021 - Current
- Process requests within the User ID Management Team at U.S Bank
- Conduct regular reviews of user ID creation and manage user processes to ensure efficiency and accuracy, leading to enhanced risk mitigation and operational excellence
- Collaborate with cross-functional teams to identify and implement innovative solutions to enhance user experience and efficiency
- Work on projects under tight deadlines and high-pressure situations, demonstrating the ability to remain focused, adaptable, and deliver quality results
- Revise and update Standard Operating Procedures to ensure alignment with industry best practices and optimize work efficiency.
Business Operations Analyst
U.S. Bank
Minneapolis
03.2020 - 01.2021
- Process new carrier applications and maintenance requests such as banking information changes and address changes for the business line and ensure accuracy and completion of documentation submitted
- Conducted research and resolution of issues related to daily processing activities
- Utilized US bank freight payment systems, Service Now, SQL and Freight Payment Environments
- Analyze and optimize the efficiency of existing carrier processing workflows to identify areas for improvement and implement solutions to streamline operations and enhance overall productivity
- Identify key performance metrics and use data analysis to improve operational efficiency and streamline business operations for U.S
- Bank's freight payment systems.
Life Events Senior Specialist
U.S. Bank
Saint Paul
05.2019 - 03.2020
- Utilize empathy and compassion when interacting with family members, attorneys, and representatives of U.S
- Bank customers during sensitive and emotional life events, ensuring a supportive and understanding approach at all times
- Collaborate with the Legal and Compliance teams to ensure that all processes and procedures adhere to industry regulations and company policies, mitigating potential risks and enhancing customer trust in U.S
- Bank's services
- Collaborate with cross-functional teams to implement innovative solutions for streamlining processes and improving customer experiences.
Implementation Project Coordinator 1
U.S. Bank
11.2016 - 06.2019
- Build and mail wire transfer PIN numbers in the database system for customers in a timely manner
- Implement strategies to ensure customer satisfaction and retention by proactively addressing any issues or concerns related to database changes, wire transfers, and system setups, ultimately enhancing the overall customer experience and strengthening relationships with clients
- Develop and maintain comprehensive project documentation, including project plans, timelines, and status reports, to track progress and ensure alignment with project goals and objectives
- Develop and conduct training sessions for internal teams on new systems, processes, and procedures to ensure smooth implementation and adoption, ultimately increasing operational efficiency and reducing errors.
Customer Support Specialist
U.S. Bank
Saint Paul
05.2015 - 11.2016
- Acts as the primary internal contact for customers and other business lines regarding wire transfers and internal calls
- Resolves issues relating to missing information regarding all swift and fed cases in a timely manner along with accurately logging all information
- Respond to internal and external communication requests within a timely manner to ensure positive customer experience
- Monitor all email shared boxes, reconcile statements accurately, assign cases logged from other sites and count/verify pins for Wire Transfer Database
- Develop and maintain a comprehensive knowledge base for wire transfer operations and customer support processes.
Teller Coordinator
U.S. Bank
11.2013 - 05.2015
- Provide financial services including but not limited to; Deposit, withdraw, advance, loan payment, merchant transaction, etc
- Keep customers informed of additional products and services available to meet their requirements
- Have all the responsibilities of a vault teller, including ordering all supplies, handling cash, and investigating teller outages.
Education
High School Diploma -
Patrick Henry High School
Minneapolis, MNHealth Unit Coordinator -
Hennepin Technical College
Brooklyn Park, MNSkills
- Data Analysis
- Team Leadership
- Cross-functional Collaboration
- Process Improvement
- Analytical Thinking
- Problem Solving
Jobtitle
Project Specialist
Timeline
Health Unit Coordinator
North Memorial Hospital
03.2024 - Current
Project Specialist
U.S Bank
08.2021 - Current
Business Operations Analyst
U.S. Bank
03.2020 - 01.2021
Life Events Senior Specialist
U.S. Bank
05.2019 - 03.2020
Implementation Project Coordinator 1
U.S. Bank
11.2016 - 06.2019
Customer Support Specialist
U.S. Bank
05.2015 - 11.2016
Teller Coordinator
U.S. Bank
11.2013 - 05.2015
High School Diploma -
Patrick Henry High School
Health Unit Coordinator -
Hennepin Technical College