Morgan Baker
Wilmington,North Carolina
Summary
I am a very determined, hard worker, who is always up for challenges, including learning new skills, working under great amount of stress or pressure, and all while doing so, keeping a smile on my face.
Overview
4
4
years of professional experience
Work History
Sales Associate
Hand and Stone Massage and Facial
Wilmington, North Carolina
05.2023 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Personal Nanny
Heather Millage
Wilmington, NC
02.2022 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Posted parents' contact information and first responder phone numbers in case of emergency situations.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Dropped off and picked up children from school and extracurricular commitments.
Hostess
Coquina Fishbar
Wilmington, NC
05.2021 - 04.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Maintained cleanliness of store environment including floors, windows, displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier Specialist
Boardwalk Pizza and Subs
Wilmington, North Carolina
07.2020 - 12.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer services.
- Worked closely with front-end staff to assist customers.
- Helped with purchases, locating items and signing up for rewards programs.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NC05.2022
Skills
- High-volume dining
- Menu memorization
- Dining customer service
- Multitasking
- Relationship building
- Flexible
- Effective customer upselling
Timeline
Sales Associate
Hand and Stone Massage and Facial
05.2023 - Current
Personal Nanny
Heather Millage
02.2022 - Current
Hostess
Coquina Fishbar
05.2021 - 04.2022
Cashier Specialist
Boardwalk Pizza and Subs
07.2020 - 12.2020
High School Diploma -
Eugene Ashley High School