Morgan Benson
Lewisville,TX
Summary
Proven leader with a track record of enhancing team productivity at P.F. Chang's Bistro through exceptional customer service and comprehensive training. Skilled in relationship management and POS systems, achieving operational excellence by streamlining processes. Demonstrates high energy, professional appearance, and a strong work ethic, significantly improving guest experiences and efficiency.
Overview
3
3
years of professional experience
Work History
Server
Brio Tuscan Grille
2022.08 - 2024.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Senior Manager
P.F. Chang's Bistro
2022.08 - 2023.08
- Provided strong leadership to enhance team productivity and morale.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Achieved operational excellence by streamlining processes and implementing best practices.
Host, Server, Bartender
P. F. Chang's
2021.06 - 2022.08
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
Marketing
Highpoint University
High Point, NCHigh School -
Fort Worth Christian
North Richland Hills, TX2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Memory retention
- Relationship Management
- High Energy and Stamina
- Team Leadership
Timeline
Server
Brio Tuscan Grille
2022.08 - 2024.01
Senior Manager
P.F. Chang's Bistro
2022.08 - 2023.08
Host, Server, Bartender
P. F. Chang's
2021.06 - 2022.08
Marketing
Highpoint University
High School -
Fort Worth Christian
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