Morgan Clemons
Millinocket
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
9
9
years of professional experience
Work History
Receptionist
Health Access Network
Medway
10.2021 - Current
- Greeted patients and visitors warmly upon arrival.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed inquiries professionally.
- Organized patient files and maintained confidentiality standards.
- Coordinated with medical staff to streamline operations and improve patient flow.
- Assisted with billing processes and verified insurance information to ensure accuracy and compliance.
- Maintained a clean and welcoming reception area for visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided support to staff during busy periods to enhance efficiency.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by accurately recording and updating personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Prepared welcome packages for new hires.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Behavioral Health Professional
KidsPeace National Centers
millinocket
01.2021 - 10.2021
- Delivered therapeutic support to individuals facing behavioral health challenges, fostering resilience and coping strategies.
- Conducted comprehensive assessments to identify client needs, informing tailored treatment plans for effective interventions.
- Monitored client progress and adjusted interventions.
- Documented client interactions and maintained accurate records in compliance with regulations.
- Adhered to ethical standards set forth by professional organizations such as The American Psychological Association.
- Performed detailed assessments of clients' behavioral health needs, creating individualized treatment plans to enhance recovery outcomes.
Optometric Assistant
Eye Care Of Maine
Waterville
06.2020 - 11.2020
- Assisted patients with eye examinations and vision screenings.
- Delivered excellent customer service to enhance patient experience in busy environment.
- Coordinated with team members to streamline office workflows and enhance efficiency.
- Demonstrated proper use of equipment used in providing services to patients.
- Recorded measurements taken during exams into electronic health records system.
- Performed preliminary tests such as visual acuity, refraction, keratometry and color vision tests.
- Assisted optometrist in patient examinations, testing and diagnosis of ocular conditions.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
CNA
Cedar Ridge Nursing Home
Skowhegan
01.2017 - 06.2020
- Facilitated daily living activities and personal hygiene to enhance patient comfort and well-being.
- Monitored vital signs and reported changes to nursing staff.
- Recorded patient care and updates in electronic health records to ensure continuity of care.
- Provided emotional support and companionship to patients and families.
- Ensured cleanliness and safety of patient environments according to protocols.
- Trained new staff on best practices in patient care and safety procedures.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Delivered meals to patients and provided assistance with feeding to promote nutrition and recovery.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Education
High School Diploma -
Skowhegan Area High School
Skowhegan, ME06-2018
Skills
- Appointment scheduling
- Scheduling appointments
- Schedule management
- Front desk operations
- EHR management
- Billing procedures
- Documentation and reporting
- Patient confidentiality
- Office organization
- Customer service
- Communication skills
- Telephone skills
- Telephone etiquette
- Attention to detail
- Time management
- Multitasking and prioritization
- Problem solving
- Conflict resolution
- Professional demeanor
- Organizational skills
- Positive and professional
- Telephone skills
Languages
English
Professional
Timeline
Receptionist
Health Access Network
10.2021 - Current
Behavioral Health Professional
KidsPeace National Centers
01.2021 - 10.2021
Optometric Assistant
Eye Care Of Maine
06.2020 - 11.2020
CNA
Cedar Ridge Nursing Home
01.2017 - 06.2020
High School Diploma -
Skowhegan Area High School