Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Cloman

Summary

Excelled in maintaining high service standards during peak periods, ensuring customer retention through effective communication and team collaboration. Demonstrated exceptional time management and hospitality skills, enhancing customer experience.

Overview

2
2
years of professional experience

Work History

Desk Clerk

University Of Illinois
02.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided great customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.

Sales Associate

Schoolbelles School Uniforms
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Education

University of Illinois At Urbana-Champaign
Champaign, IL
05.2027

Skills

  • Problem-solving skills
  • Customer Satisfaction Focus
  • Hospitality industry expertise
  • Time Management
  • Team player attitude
  • Complaint Handling
  • Team Collaboration
  • Customer Communication

Timeline

Desk Clerk

University Of Illinois
02.2023 - Current

Sales Associate

Schoolbelles School Uniforms
06.2022 - Current

Education

University of Illinois At Urbana-Champaign

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Morgan Cloman