Morgan Cole
Renton,WA
Summary
Skilled in driving operational excellence within healthcare settings, successfully led initiatives at Associated Behavioral Healthcare to improve patient care and optimize processes. Extensive knowledge of healthcare regulations and medical terminology contributed to enhanced service delivery and increased patient satisfaction. Proven leadership abilities foster a collaborative team environment, laying the groundwork for continued success in the industry.
Overview
11
11
years of professional experience
Work History
E-Commerce Assistant
Diamond in the Rough (eBay Shop)
Renton, WA
03.2017 - 08.2024
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Created detailed product descriptions including features, benefits and technical specifications.
- Maintained accurate records of all transactions for audit purposes.
- Managed inventory levels to ensure timely delivery of orders.
- Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.
Office Manager
Associated Behavioral Healthcare
Kent, WA
02.2014 - 01.2016
- Supervised staff members, organized schedules and delegated tasks.
- Coded and entered daily invoices with in-house accounting software.
- Collaborated with other healthcare professionals to develop treatment plans tailored to each client's needs.
- Documented patient interactions in compliance with HIPAA, and OSHA requirements.
- Assisted medical staff by collecting specimens and entering the data into our system.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Provided education to patients about their medications or treatments.
- Assisted with referrals and prepared medical records for patients.
Education
Bachelor of Science - Business Administration
Washington State University
Pullman, WA03-2012
Skills
- Medical terminology
- Healthcare Regulation Adherence
- Team leadership and motivation
- Skilled in Insurance Verification Processes
- Meticulous Attention
- Sound judgment
- Patient Records Oversight
- Effective multitasking
- Dedicated Work Ethic
Timeline
E-Commerce Assistant
Diamond in the Rough (eBay Shop)
03.2017 - 08.2024
Office Manager
Associated Behavioral Healthcare
02.2014 - 01.2016
Bachelor of Science - Business Administration
Washington State University
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