Morgan Cowper
Seattle,WA
Overview
10
10
years of professional experience
Work History
Hostess Manager, Floor Manger
Rockcreek Seafood And Spirits
Seattle
03.2018 - Current
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations and communicated changes to guests using OpenTable.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Server
Ethan Stowell Restaurant
Seattle
08.2017 - 06.2018
- Kept updated knowledge of menu a, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
- Worked with TOAST POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Schooner Exact Brewing Co.
Seattle
03.2016 - 08.2017
- Consistently provided professional, friendly engaging service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients.
Hostess
Off Shore Ale Company
Oak Bluffs
06.2015 - 09.2015
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted in maintaining preparation and service areas in sanitary condition
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using NO Wait.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Bar Back and Brunch Server
20byNine
Oak Bluffs
05.2015 - 09.2015
- Assisted bartender with drink and food orders.
- Guided guests to open seats and provided them with information about restaurant.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Hostess, Busser, Expo
LuisBuenos
Hale'iwa
03.2014 - 05.2015
- Cleaned and organized eating, service, and kitchen areas
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Bussed and cleaned tables in timely manner.
- Ran food to correct tables, and ensure all food came at in proper sequence and on time.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Server
Frank's Oyster House & Champagne Parlor
Seattle, WA
09.2014 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Journalism
University of Montana
Missoula, MT2013
Skills
- Hospitality service expertise
- Guest seating arrangements
- Dining area maintenance
- Point of Sale Knowledge
Additional Information
- REFERENCES Available Upon Request
Timeline
Hostess Manager, Floor Manger
Rockcreek Seafood And Spirits
03.2018 - Current
Server
Ethan Stowell Restaurant
08.2017 - 06.2018
Server
Schooner Exact Brewing Co.
03.2016 - 08.2017
Hostess
Off Shore Ale Company
06.2015 - 09.2015
Bar Back and Brunch Server
20byNine
05.2015 - 09.2015
Server
Frank's Oyster House & Champagne Parlor
09.2014 - 03.2015
Hostess, Busser, Expo
LuisBuenos
03.2014 - 05.2015
Bachelor of Arts - Journalism
University of Montana