Morgan Cowper
Seattle,WA
Overview
10
10
years of professional experience
Work History
Hostess Manager, Floor Manger
Rockcreek Seafood And Spirits
03.2018 - Current
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations and communicated changes to guests using OpenTable.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
Server
Ethan Stowell Restaurant
08.2017 - 06.2018
- Kept updated knowledge of menu a, recommending specific items according to preferences and food allergies.
- Greeted and maintained relationships with regular customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
- Worked with TOAST POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Server
Schooner Exact Brewing Co.
03.2016 - 08.2017
- Consistently provided professional, friendly engaging service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients.
Hostess
Off Shore Ale Company
06.2015 - 09.2015
- Assigned patrons to tables suitable for their needs and according to rotation.
- Assisted in maintaining preparation and service areas in sanitary condition
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using NO Wait.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Bar Back and Brunch Server
20byNine
05.2015 - 09.2015
- Assisted bartender with drink and food orders.
- Guided guests to open seats and provided them with information about restaurant.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Hostess, Busser, Expo
LuisBuenos
03.2014 - 05.2015
- Cleaned and organized eating, service, and kitchen areas
- Answered telephone calls and responded to inquiries.
- Assigned patrons to tables suitable for their needs and according to rotation.
- Bussed and cleaned tables in timely manner.
- Ran food to correct tables, and ensure all food came at in proper sequence and on time.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Server
Frank's Oyster House & Champagne Parlor
09.2014 - 03.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Journalism
University of Montana
Missoula, MT2013
Skills
- Hospitality service expertise
- Guest seating arrangements
- Dining area maintenance
- Point of Sale Knowledge
Additional Information
- REFERENCES Available Upon Request
Timeline
Hostess Manager, Floor Manger
Rockcreek Seafood And Spirits
03.2018 - Current
Server
Ethan Stowell Restaurant
08.2017 - 06.2018
Server
Schooner Exact Brewing Co.
03.2016 - 08.2017
Hostess
Off Shore Ale Company
06.2015 - 09.2015
Bar Back and Brunch Server
20byNine
05.2015 - 09.2015
Server
Frank's Oyster House & Champagne Parlor
09.2014 - 03.2015
Hostess, Busser, Expo
LuisBuenos
03.2014 - 05.2015
Bachelor of Arts - Journalism
University of Montana
Similar Profiles
Meybel MachadoMeybel Machado
Cook at RockCreek Seafood And SpiritsCook at RockCreek Seafood And Spirits
Jasper TurnerJasper Turner
Server at Sandbar Seafood and SpiritsServer at Sandbar Seafood and Spirits
Aveus AndersonAveus Anderson
Server at Sandbar Seafood & SpiritsServer at Sandbar Seafood & Spirits