Morgan Donaldson
Poughkeepsie,NY
Summary
Dedicated and Dependable professional with experience in customer service, hospitality. Food service, leadership, caregiving support. Skilled in creating positive experiences, working fast-paced environments, and providing compassionate care to elderly individuals. Known for strong communication. Organization, adaptability, and strong work ethic. Committed to delivering excellent service while supporting the needs of others.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Northwell Health
08.2025 - Current
- Provide Exceptional Customer Service By Assisted Visitors and Outpatient Guest with questions, directions, support needs
- Escort and transporting visitors and patients throughout facility while ensuring comfort and safety
- Utilize EMR systems to manage patients information, access restrictions, and visitor documentation while maintain confidentiality
- Coordinate and update surgical schedules using accurate patient appointment data
- Support infection control procedures by assisting with patient Isolation protocols and safety guidelines
- Guide patients through registration and outpatient services while applying knowledge of medical terminology
- Communicate effectively with healthcare staff, patients, an families to ensure a positive experience
Shadows On The Hudson
Shadows on the Hudson
05.2023 - 02.2026
- Greeted and seated guests, ensuring optimal guest flow and comfort.
- Managed reservation system, coordinating table assignments for efficient service.
- Assisted in training new staff on customer service standards and operational procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Dietary Server
Discovery Senior Living
08.2022 - 03.2025
- Delivered nutritious meals to residents following dietary guidelines and individual preferences.
- Collaborated with kitchen staff to streamline meal service processes and enhance resident satisfaction.
- Developed strong relationships with residents, fostering a welcoming environment during meal times.
- Participated in ongoing training programs related to dietary services, enhancing skills that led to better results for residents.
- Streamlined meal preparation, resulting in faster service times for patients and staff.
Education
Associate of Arts - Social Work
Dutchess Community College
Poughkeepsie, NY06-2028
High School Diploma -
Franklin Delano Roosevlet
Hyde Park, NY06.2024
Skills
- Computer skills
- Customer service
- Guest relations
- Flexible schedule
- Product sales
- Data entry
- Inventory monitoring
- Report preparation
- Cash handling experience
- Check-in coordination
Timeline
Guest Service Representative
Northwell Health
08.2025 - Current
Shadows On The Hudson
Shadows on the Hudson
05.2023 - 02.2026
Dietary Server
Discovery Senior Living
08.2022 - 03.2025
Associate of Arts - Social Work
Dutchess Community College
High School Diploma -
Franklin Delano Roosevlet