MORGAN DUNN
Pekin,IL
Summary
Organized and dependable administrative professional with experience in reception duties, paperwork processing, and customer support. Skilled in verbal communication, Google Sheets, and confidential recordkeeping. Focused on improving office flow, accuracy, and timely task completion.
Overview
1
1
Language
1
1
Certification
1
1
year of professional experience
Work History
Office Associate
MIDWEST RECOVERY SERVICE
10.2025 - Current
- Processed incoming payments and updated account records with accuracy.
- Verified account information and corrected data entry discrepancies promptly.
- Responded to customer inquiries and routed calls to appropriate departments.
- Maintained organized files, forms, and confidential collection documentation.
- Assisted with daily office operations and prioritized urgent administrative tasks.
- Supported team workflow by managing mail, scanning documents, and filing records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed and maintained spreadsheets in Google sheets to track and chart information such as fees and client requirements.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Managed communication channels for better collaboration, resulting in a more cohesive team environment.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Kept business, customer, and financial records current and accurate to stay on top of changing information and avoid lost data.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
High School Diploma -
Pekin Community Highschool
Pekin, IL05-2026
Skills
- Data entry
- Document organization
- Spreadsheet creation
- File organization
- Document control
- Document processing
- Financial recordkeeping
- Scheduling
- Bookkeeping
- Expense tracking
- Report preparation
- Operations support
- Proofreading
- Multi-line telephone management
- Verbal communication
Certification
- CNA - Certified Nurse Assistant
- Online CPR Training - OCT 2026
Languages
English
Full Professional
Timeline
Office Associate
MIDWEST RECOVERY SERVICE
10.2025 - Current
High School Diploma -
Pekin Community Highschool