Morgan Fields
Union City,NJ
Summary
A highly motivated and results-oriented professional with a diverse background in hospitality, office management, and customer relations. Proven ability to cultivate and steward key relationships, manage complex projects, and streamline operations to achieve organizational objectives.
Overview
7
7
years of professional experience
Work History
Barista/Cashier
Cocoa Bakery Cafe
Jersey City, NJ
02.2025 - Current
- Managed front-of-house staff by implementing and enforcing bakery policies, guest service protocols, and communication standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Line Cook
What The Falafel
Brooklyn, NY
08.2024 - 10.2024
- Independently managed opening and closing procedures for the kitchen, demonstrating responsibility and initiative within the first month of employment
- Maintained an impeccable standard of sanitation and safety, adhering to, and often exceeding, all established protocols, ensuring a clean and safe work environment
- Prepared a variety of menu items, including sandwiches, sides, and pastries, while efficiently prepping all necessary ingredients daily
- Actively promoted the business, both on and off the clock, contributing to increased brand awareness and customer engagement
Hostess/Cashier
Alfalfa
Jersey City, NJ
04.2023 - 03.2024
- Consistently delivered exceptional customer service in a fast-paced environment, optimizing efficiency, and exceeding customer expectations
- Cultivated strong customer relationships, fostering loyalty, and repeat business through personalized service
- Proactively contributed to team development by assisting in the training of new staff members within a short time frame
Cashier/Line Server
Chipotle
Newport, NJ
11.2022 - 03.2023
- Provided seamless and efficient customer service, adapting quickly to varying roles and responsibilities, including cashier and line server, while maintaining a professional and welcoming demeanor
- Communicated effectively and collaborated with colleagues to ensure smooth operations and optimal service, especially during peak periods, contributing to a positive, efficient dining experience
Major Gifts Associate & Office Manager
The Salvation Army
Philadelphia
09.2019 - 03.2021
- Drove operational excellence by strategically managing all facets of office operations, encompassing comprehensive executive support for the Department Director and Government Relations Office, including facilitating strategic initiatives and stakeholder communication
- Oversaw core administrative functions, including payroll processing for the Development office and Service Extension, and budget management, while cultivating a highly productive and collaborative team environment.
- Cultivated and leveraged strong relationships with key stakeholders, including the Department Director, Government Relations Office, and external partners, facilitating seamless communication and collaboration to achieve organizational objectives.
Arts and Development Project Manager
BalletX
Philadelphia, PA
09.2018 - 03.2019
- Cultivated and stewarded relationships with donors, aligning organizational programs with their philanthropic goals to maximize contributions and foster long-term engagement
- Ensured timely and personalized acknowledgement of donor contributions, documenting their impact and confirming tax deductibility to strengthen donor trust and transparency
- Developed and maintained deep knowledge of organizational programs, enabling effective communication of their value and alignment with potential donors' philanthropic interests
Education
Communication - Journalism
Drexel University
Philadelphia, PASkills
- Customer Service
- Microsoft Office
- Google Workspace
- Salesforce
- Management
- Database Management
- Data analysis & Reporting
- Creative writing/ Copywriter
- Communication
- Collaboration
Awards
Dean's List, Drexel University, 2nd Quarter
Timeline
Barista/Cashier
Cocoa Bakery Cafe
02.2025 - Current
Line Cook
What The Falafel
08.2024 - 10.2024
Hostess/Cashier
Alfalfa
04.2023 - 03.2024
Cashier/Line Server
Chipotle
11.2022 - 03.2023
Major Gifts Associate & Office Manager
The Salvation Army
09.2019 - 03.2021
Arts and Development Project Manager
BalletX
09.2018 - 03.2019
Communication - Journalism
Drexel University
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