Morgan Finley
Harrisville,NY
Summary
Dynamic leader with a proven track record at Medical Answering Services LLC., adept in performance management and employee relations. Excelled in fostering a culture of continuous improvement, leveraging skills in Microsoft Office and effective communication to enhance team productivity. Recognized for innovative coaching methods, achieving notable employee growth and operational excellence.
Overview
9
9
years of professional experience
Work History
Performance Supervisor
Medical Answering Services LLC.
Syracuse, NY
03.2024 - Current
- Promoted a culture of continuous learning among staff members by providing access to relevant resources, workshops, conferences, or additional training opportunities.
- Improved team performance by implementing innovative management strategies and regular evaluations.
- Conducted regular reviews of individual and team performance metrics, identifying trends and adjusting strategies as needed to meet organizational goals.
- Served as an approachable leader who openly listened to feedback from both employees and upper management, making necessary adjustments promptly to address concerns or improve processes.
- Facilitated productive team meetings focused on problem-solving, collaboration, and open communication among staff members.
- Coached underperforming employees with targeted feedback and skill development plans, leading to improved overall performance levels.
- Established clear performance expectations for all team members, promoting accountability and ongoing professional growth opportunities.
Customer Service Representative
Medical Answering Services LLC.
Syracuse, NY
04.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Pizza Cook
Trackside Tavern
Harrsiville Ny
10.2020 - 08.2021
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
Home Health Aide
Plan-It Staffing
Harrisville, NY
06.2018 - 12.2020
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Regional Trainer
BDS Marketing LLC
Heath, OH
08.2016 - 05.2018
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
- Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
- Enhanced trainee retention by developing and implementing engaging regional training modules.
- As well as being a trainer I was also in the field daily as a marketing representative
- Installed new products and fixtures into stores such as Best Buy, Walmart, and Sams Club.
- Set new planograms for store resets
Education
High School Diploma -
Harrisville Central School
Harrisville, NY06-2012
Skills
- Coaching and mentoring
- Task delegation
- Innovation and creativity
- Performance analysis
- Willingness to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Training and mentoring
- Microsoft office
- Team building
- Analytical and critical thinking
- Leadership development
- Self motivation
- Interpersonal skills
- Conflict resolution
- Goal setting
- Complaint handling
- Professionalism
- Employee relations
- Continuous improvement
- Written communication
- Performance management
- Employee counseling
Timeline
Performance Supervisor
Medical Answering Services LLC.
03.2024 - Current
Customer Service Representative
Medical Answering Services LLC.
04.2023 - 03.2024
Pizza Cook
Trackside Tavern
10.2020 - 08.2021
Home Health Aide
Plan-It Staffing
06.2018 - 12.2020
Regional Trainer
BDS Marketing LLC
08.2016 - 05.2018
High School Diploma -
Harrisville Central School