Shewit Tsegay
Alexandria,VA
Summary
Dynamic leader with a proven track record at Telecom, enhancing team productivity and efficiency through innovative management and targeted coaching. Excelled in high-stress customer service scenarios at TeleCommunication Systems, boosting customer loyalty. Skilled in performance analysis and teamwork, demonstrating exceptional time management and attention to detail.
Overview
6
6
years of professional experience
Work History
Performance Supervisor
Telecom
12.2022 - 07.2024
- Developed comprehensive training programs for new employees, resulting in faster onboarding and increased productivity.
- Coached underperforming employees with targeted feedback and skill development plans, leading to improved overall performance levels.
- Optimized scheduling processes to ensure timely completion of tasks and efficient allocation of resources.
- Improved team performance by implementing innovative management strategies and regular evaluations.
Customer Service Representative
TeleCommunication Systems
02.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Electrical Engineering
Bahir Dar University
Ethiopia06.2017
Skills
- Coaching and Mentoring
- Task Delegation
- Innovation and Creativity
- Performance Analysis
- Teamwork and Collaboration
- Time Management
Timeline
Performance Supervisor
Telecom
12.2022 - 07.2024
Customer Service Representative
TeleCommunication Systems
02.2018 - 12.2022
Bachelor of Science - Electrical Engineering
Bahir Dar University
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