Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Morgan Gardner

Mckinney

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Applebee's Neighborhood Grill & Bar. Proven ability to enhance guest engagement and maintain cleanliness standards, while effectively managing cash handling. Recognized for fostering a collaborative team environment and implementing process improvements to elevate service quality.

Overview

1
1
year of professional experience

Work History

Server

Applebee's Neighborhood Grill & Bar
03.2025 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and answered inquiries effectively.
  • Processed orders accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Adapted to changing priorities during peak hours efficiently.
  • Implemented feedback to enhance guest satisfaction and dining experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Team Leader

Whataburger Restaurants L&c
10.2024 - 03.2025
  • Led team in daily operations, ensuring efficient food preparation and service quality.
  • Trained new staff on company policies and operational procedures to enhance performance.
  • Monitored inventory levels, coordinating with suppliers to maintain stock availability.
  • Implemented scheduling strategies to optimize labor costs and improve shift coverage.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Manager

Mooyah Burgers
02.2024 - 09.2024
  • Coordinated daily operations to ensure efficient workflow and adherence to company policies.
  • Assisted in developing team schedules, optimizing resource allocation for improved productivity.
  • Supported implementation of process improvements to enhance operational efficiency and service quality.
  • Trained new staff on operational procedures, fostering a collaborative team environment.
  • Monitored inventory levels, ensuring timely replenishment and minimizing stock discrepancies.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.

Education

Associate of Science - Electronic Engineering

Collin County Community College
Plano, TX
05-2028

High School Diploma -

Wylie High School
Wylie, TX
05-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Sales expertise

Interests

  • Music
  • Web Development and Design
  • Supporting STEM education initiatives and mentorship programs
  • Gym Workouts

Timeline

Server

Applebee's Neighborhood Grill & Bar
03.2025 - Current

Team Leader

Whataburger Restaurants L&c
10.2024 - 03.2025

Manager

Mooyah Burgers
02.2024 - 09.2024

Associate of Science - Electronic Engineering

Collin County Community College

High School Diploma -

Wylie High School

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