Morgan Gibson
Kepple & Associates, Inc.
Cypress,TX
7
years of professional experience
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Detail-oriented professional with experience in records management, benefit management, Microsoft Office, and customer service. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ability to complete tasks on time in both individual and team settings. Ready to learn and grow with your company.
Work History
Accounting Assistant/Human Resources Benefits Specialist
2 Years 11 Months- Maintained files and filing, keeping sensitive information confidential.
- Assisted the management team in making informed decisions by providing timely and accurate administrative support.
- Updated internal databases with new employee information such as contact details and job titles.
- Developed and maintained filing systems for confidential documents and records.
- Used Microsoft Office Suite to create and revise documents.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Searched for information in company databases or online to answer questions or resolve problems.
- Received and routed business correspondence to correct departments and staff members.
- Managed open enrollment processes, providing guidance and support to employees regarding benefit options.
- Conducted benefits orientations for new hires, fostering understanding of available resources and services.
- Developed communication materials about benefits changes, ensuring clarity and accessibility for all employees.
- Handled escalated customer service inquiries from employees experiencing difficulties navigating their health insurance coverage successfully.
- Implemented open enrollment system to streamline benefits processes for employees.
Daycare Teacher/Office Assistant
4 Years- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Utilized technology to develop instructional materials and activities for children.
- Encouraged use of technology to support student learning.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Education
High School Diploma
Skills
Healthcare benefits
Benefits administration
New employee enrollment
Open enrollment
Problem-Solving Techniques
Interpersonal and Written Communication
Daily Schedule Creation
Microsoft Excel Proficiency
Strong Computer Skills
Charting and Recordkeeping
Handling Confidential Materials
Document Retrieval
Customer Service
Database Administration
Database Organization
Records Preparation
Administrative Support
Records Management
Timeline
Accounting Assistant/Human Resources Benefits Specialist
Kepple & Associates, Inc.
08.2023 - CurrentRead More
Daycare Teacher/Office Assistant
Kids R Kids Learning Academy
07.2019 - 07.2023Read More
Cy-Fair High School
High School Diploma
Read More