MORGAN GONZALEZ
Davenport,Florida
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
8
8
years of professional experience
Work History
Server
Evermore Orlando Resort
Lake Buena Vista, FL
12.2023 - Current
- Accurately took orders and communicated dietary restrictions to kitchen staff.
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Resolved guest complaints professionally and promptly to maintain satisfaction.
- Filled condiments and napkin containers during slack periods.
- Trained new employees to perform duties.
- Maintained personal hygiene and proper uniform appearance.
- Collaborated with team members to ensure efficient service delivery.
Server/Hostess
Marriott
Lake buena vista, Florida
02.2023 - 01.2024
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Provided exceptional customer service to ensure that guests left satisfied
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Distributed, collected, and organized printed menus
- Monitored dining room activity to ensure compliance with health regulations
- Helped FOH team members, maintaining positive working relationships
- Trained new staff members on proper hosting etiquette and procedures
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Filled condiment, salt and pepper, and napkin containers
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Used good communication skills to reduce guest dissatisfaction
- Presented menus to answer questions about items and make recommendations
- Answered telephones to take reservations or to-go orders
- Monitored food and beverage levels to satisfy customer needs
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Server/Host
Delaware North
Lake Buena Vista, Florida
04.2022 - 12.2022
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Set up linens, dishes, and silverware to prepare tables for customers
- Recorded transactions in point of sales system to deliver prompt service
- Assisted with training of new staff members
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Prepared checks to itemize and total meal costs and sales taxes
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
Danny Z's grub and pub
Munster, IN
07.2016 - 04.2022
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Set up linens, dishes, and silverware to prepare tables for customers
- Recorded transactions in point of sales system to deliver prompt service
- Assisted with training of new staff members
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Used good communication skills to reduce guest dissatisfaction
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Prepared checks to itemize and total meal costs and sales taxes
- Provided excellent customer service by anticipating needs and responding promptly to requests.
Server
Dante's house of pizza
Hammond, Indiana
Server
Host Marriott
Lake buena vista, Fl
Education
Lake central high school
06.2020
Andrean High school
06.2020
Skills
- Guest Interaction
- Customer Service
- Waiting Tables
- Phone Inquiries
- Outgoing and Friendly
- Reliable Transportation
- Safe Food Handling
- Strong Work Ethic
- POS operation
- Liquor, wine, and food service
Personal Information
Title: Server
References
- Jorge Cedeno, Marriott, Operations Manager, (407) 800-1203, Jorge.RodCedeno@gmail.com
- Sarah Richards, Marriott, Assistant General Manager, (407) 572-2380, Sarah.Richards@swandolphin.com
Timeline
Server
Evermore Orlando Resort
12.2023 - Current
Server/Hostess
Marriott
02.2023 - 01.2024
Server/Host
Delaware North
04.2022 - 12.2022
Server
Danny Z's grub and pub
07.2016 - 04.2022
Server
Dante's house of pizza
Server
Host Marriott
Lake central high school
Andrean High school