Zoe Macalik
Midlothian ,OK
Summary
Proven in enhancing guest satisfaction at Jalapeños Lemon Pepper, I excel in hospitality services and guest interaction. My background includes streamlining event setups and resolving issues, boosting service quality. Skilled in multitasking and customer engagement, I've significantly contributed to team success and maintained high service excellence standards.
Overview
1
1
year of professional experience
Work History
Server
Omar's Mexican Cuisine
Waxahachie, TX
02.2025 - 06.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales significantly by upselling higher-end products to customers.
Server
Jalapeños Lemon Pepper
Midlothian Tx
10.2024 - 04.2025
- Coordinated guest arrivals and departures, ensuring a seamless experience.
- Managed event setups and breakdowns to maintain a polished environment.
- Facilitated communication between kitchen staff and guests, ensuring timely service.
- Addressed guest complaints to resolve issues and improve overall service.
- Trained new staff in service protocols to maintain high standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Answered phone calls to take orders, give information and document reservations.
Education
Midlothian High School
Midlothian, TX05.2024
Skills
- Guest interaction
- Hospitality services
- Customer engagement
- Guest satisfaction
- Guest assistance
- Guest welcoming
- Service excellence
Timeline
Server
Omar's Mexican Cuisine
02.2025 - 06.2025
Server
Jalapeños Lemon Pepper
10.2024 - 04.2025
Midlothian High School