Morgan Hennessy
MOUNTLAUREL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Server
PJ Whelihan's
Wynnewood
03.2025 - Current
- Provided friendly and attentive service to guests in a fast-paced environment.
- Took customer orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure timely food and beverage delivery.
- Assisted in setting up and resetting tables for incoming guests efficiently.
- Handled cash transactions and processed payments using POS system effectively.
- Upsold menu items and daily specials to increase customer engagement.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender
Benihana
Plymouth meeting
05.2021 - 03.2025
- Mixed and served beverages according to standard recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted customers with menu selections and provided recommendations on drinks.
- Processed transactions accurately using point-of-sale systems for customer payments.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Trained new bartenders on beverage preparation techniques and service standards.
- Ensured compliance with health and safety regulations in food and beverage handling.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Shift leader/Server/Bartender
Millers Ale House Bar and Grill
Plymouth meeting
05.2018 - 03.2021
- Supervised daily operations and ensured smooth service flow during peak hours.
- Trained and mentored new staff on menu knowledge and customer service standards.
- Managed inventory levels and coordinated timely restocking of supplies and ingredients.
- Collaborated with kitchen staff to maintain quality standards in food preparation.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
Plymouth Whitemarsh Highschool
Plymouth meeting, PASkills
- Customer service
- Point of sale operation
- Inventory management
- Cash handling
- Leadership
- Financial literacy
- High emotional intelligence for conflict resolution
Timeline
Server
PJ Whelihan's
03.2025 - Current
Bartender
Benihana
05.2021 - 03.2025
Shift leader/Server/Bartender
Millers Ale House Bar and Grill
05.2018 - 03.2021
Plymouth Whitemarsh Highschool