Summary
Overview
Work History
Education
Skills
Timeline
Generic

Morgan Hickman

Gordo,AL

Summary

Compassionate Mental Health Technician with experience at Bryce Hospital, skilled in crisis intervention and behavior management. Proven ability to enhance patient safety and well-being through effective de-escalation techniques. Recognized for training new staff and fostering a supportive environment, ensuring high standards of care and compliance with HIPAA requirements.

Overview

8
8
years of professional experience

Work History

Mental Health Technician

Bryce Hospital
06.2023 - Current

• Guiding mentally challenged individuals in daily tasks and promoting a secure environment for self and others


  • Assisted in monitoring patient behavior and emotional well-being under supervision.
  • Documented patient observations and reported changes to healthcare team members.
  • Maintained cleanliness and organization of treatment areas for safety compliance.
  • Participated in training sessions to learn safety protocols and best practices in mental health support.
  • Provided crisis intervention support, de-escalating challenging situations effectively.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.

Waitress/cashier/cook

Cheekys
06.2017 - 01.2021
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Trained new team members on best practices for service and menu knowledge.

Education

No Degree - Psychology

Bevill State Community College
Carrollton, AL

High School Diploma -

Gordo High School
Gordo, AL
05.2019

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Suicide prevention
  • Behavior management
  • Patient safety management
  • Crisis intervention
  • Mental health first aid
  • Bipolar disorder care
  • HIPAA requirements
  • Behavioral health
  • Critical thinking
  • Activities of daily living ADL assistance
  • Nonviolent crisis intervention
  • Employee training
  • Heartsaver CPR AED (CPR AED)
  • Nursing assistance
  • Progress documentation

Timeline

Mental Health Technician

Bryce Hospital
06.2023 - Current

Waitress/cashier/cook

Cheekys
06.2017 - 01.2021

No Degree - Psychology

Bevill State Community College

High School Diploma -

Gordo High School
Morgan Hickman