Summary
Overview
Work History
Education
Skills
Timeline
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MORGAN HORINE

Rockford,IL

Summary

Successful individual with 6+ years of experience in various working environments. My positive attitude and strong sense of empathy sets me apart from others. I'm willing to learn and develop new skills within a wide range of employment opportunities.

Overview

7
7
years of professional experience

Work History

Cashier

Hard Rock Casino
07.2024 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Resolved customer complaints professionally leading to improved customer satisfaction and loyalty
  • Proactively identified opportunities for improvements in the food and beverage operations resulting in increased efficiency and customer satisfaction
  • Maintained high levels of cleanliness by sanitizing tables, wiping up spills, and removing trash contributing to overall restaurant presentation

Data Entry Specialist

State Farm Insurance Company
12.2023 - 04.2024
  • Sorting and organizing paper data records to prepare for transferring physical documents to an online database
  • Collecting data and inputting information into databases
  • Verifying data to maintain accurate record keeping of customer information by reviewing, correcting or reentering data

Processing Agent

Cresco Labs
06.2023 - 12.2023
  • Trimmed and separated usable portions of the cannabis plant to ensure they comply with quality standards
  • Worked at a steady pace to meet production goals
  • Followed safety guidelines and maintained a sanitized working area to prevent cross contamination

Customer Consultant

Beyond Hello Dispensary
08.2022 - 06.2023
  • Greeted customers in a welcoming manner, checked valid IDs, and guided them to their destination
  • Educate customers on different strains, terpenes, cannabinoids, and their benefits
  • Suggested new products and sales to help customers find what they're looking for
  • Assisted with end of the day counts and securing funds to prevent loss or theft

Prestige Beauty Advisor

Ulta Beauty
04.2021 - 11.2022
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs
  • Maintained high standards of customer service during fast paced business hours
  • Offered assistance in locating specific products, offering advice, and answering questions
  • Reset store displays for sales, new products, and seasonal changes

Personal Grocery Shopper & Electronics Associate

Walmart
1 2020 - 04.2021
  • Bagged groceries carefully by separating fragile items from frozen, fresh, and others
  • Consistently organized and restocked display racks to keep the store ready for customer needs
  • Trained new team members in cash register operations, stocking procedures, and customer service

Team Member

Donny B's Gourmet Popcorn & Gifts
01.2018 - 01.2020
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Ensured all prepared items are appropriately labeled, covered and rotated
  • Attended to new customers quickly to inquire about samples of new flavors of popcorn
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

Education

High School Diploma -

El Paso-Gridley High School
El Paso
05.2001 -

Psychology And Sociology

Illinois State University
Normal, IL

Skills

Customer service

Retail sales

Data analysis

Quality control

Organization

Creativity

Teamwork

Multi-tasking

Attention to detail

Probkem solving

Microsoft Word

Outlook

Excel

Timeline

Cashier

Hard Rock Casino
07.2024 - Current

Data Entry Specialist

State Farm Insurance Company
12.2023 - 04.2024

Processing Agent

Cresco Labs
06.2023 - 12.2023

Customer Consultant

Beyond Hello Dispensary
08.2022 - 06.2023

Prestige Beauty Advisor

Ulta Beauty
04.2021 - 11.2022

Team Member

Donny B's Gourmet Popcorn & Gifts
01.2018 - 01.2020

High School Diploma -

El Paso-Gridley High School
05.2001 -

Personal Grocery Shopper & Electronics Associate

Walmart
1 2020 - 04.2021

Psychology And Sociology

Illinois State University

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MORGAN HORINE