Morgan Jones
Statesville,NC
Summary
Dynamic professional with a proven track record in the hospitality and insurance sectors, notably at Freedom and Faith Agency. Excelled in upselling and critical thinking, surpassing sales goals by leveraging high-energy attitude and problem-solving skills. Skilled in promotional support and customer service, consistently achieving and exceeding established targets.
Overview
11
11
years of professional experience
Work History
Bartender
Longview Golf and Travel
Hickory, NC
08.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Processed payments accurately and efficiently with POS system.
- Completed regular bar inventories and daily requisition sheets.
Life Insurance Agent
Freedom and Faith Agency
Charlotte , NC
11.2020 - 07.2023
- Developed appropriate quotes based on risk information.
- Exceeded company sales goals for new policies.
- Sought out new clients and developed clientele by networking to find new customers.
- Stayed current with life insurance market trends and regulatory changes.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Upsold products to policyholders and potential new clients.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Sales and Customer Representative
Fast Growing Trees Nursery
Fort Mill, SC
06.2017 - 04.2020
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Offered resolutions to de-escalate calls and solve customer issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Assisted with quality assurance monitoring of other agents' calls when required.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Sales
Smart Circle -Direct TV
Charlotte, NC
06.2014 - 05.2017
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Associate of Arts - General Studies
York Technica College
York, SC05-2013
Bachelor of Arts - Studio Art
Appalachian State University
Boone, NCSkills
- High-energy attitude
- Critical thinking
- Call center experience
- Promotional support
- Upselling
- Problem-solving skills
- Goal oriented
- Reliable and punctual
- Product sales
Affiliations
- DJ for 18 years.
- Event organizer.
- Event Operations Manager
Accomplishments
- Currently enrolled and on the Chancellor's list at Appalachian State University.
Timeline
Bartender
Longview Golf and Travel
08.2023 - Current
Life Insurance Agent
Freedom and Faith Agency
11.2020 - 07.2023
Sales and Customer Representative
Fast Growing Trees Nursery
06.2017 - 04.2020
Sales
Smart Circle -Direct TV
06.2014 - 05.2017
Associate of Arts - General Studies
York Technica College
Bachelor of Arts - Studio Art
Appalachian State University
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