Morgan Keel
Liberty,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Chili's Bar and Grill. Skilled in complex problem-solving and effective communication, achieving strategic goals through meticulous time management and expectation setting. Demonstrates expertise in computer skills and conflict resolution, fostering significant improvements in business operations and staff agility.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Chili's Bar and Grill
05.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Registered Medical Assistant
Liberty Medical Surgical Clinic
08.2013 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
Bar Manager
Joe's Crab Shack
03.2011 - 05.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Education
High School Diploma -
Kingwood High School
Kingwood, TXHotel And Restaurant Management
Pima Community College
Tucson, AZ05.2027
Medical Assisting
Kaplan College
Beaumont, TX05.2013
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Schedule Preparation
Performance Evaluations
Expectation setting
Computer Skills
Effective Communication
Problem Resolution
Certification
ServeSafe
TABC
CPR
Timeline
Manager
Chili's Bar and Grill
05.2021 - Current
Registered Medical Assistant
Liberty Medical Surgical Clinic
08.2013 - 03.2021
Bar Manager
Joe's Crab Shack
03.2011 - 05.2013
High School Diploma -
Kingwood High School
Hotel And Restaurant Management
Pima Community College
Medical Assisting
Kaplan College