Morgan Kulakowski
Traverse City
Summary
Results-driven Assistant General Manager with expertise in inventory management, food safety, and staff training. Proven ability to enhance customer satisfaction while coordinating budgets and resolving inquiries effectively.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Sbarro
Traverse City
09.2022 - Current
- Managed daily restaurant operations to ensure smooth workflow and customer satisfaction.
- Trained staff on food preparation and service standards to improve consistency and quality.
- Oversaw inventory management to maintain stock levels and minimize waste.
- Implemented health and safety protocols to ensure compliance with regulations.
- Coordinated supplier orders to ensure timely delivery of food and supplies, supporting operational needs.
- Resolved customer inquiries and complaints promptly to maintain high service standards and customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Executed various administrative tasks, including organizing files and managing documents. such as filing paperwork, preparing documents.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Team Member
Great Wolf Lodge
Traverse City
08.2020 - 08.2022
- Provided exceptional guest service in water park and resort areas.
- Maintained cleanliness and organization in assigned work areas throughout the lodge.
- Rotated through series of different stations based on team needs.
- Looked for ways to go above and beyond job requirements.
Education
High School Diploma -
Traverse City Central
Traverse City 06-2020
Skills
- Inventory management
- Staff training
- Food safety
- Team leadership
- Sales forecasting
- Profit analysis
- Time management
Timeline
Assistant General Manager
Sbarro
09.2022 - Current
Team Member
Great Wolf Lodge
08.2020 - 08.2022
High School Diploma -
Traverse City Central