MORGAN LAWRENZ
Overview
6
6
years of professional experience
Work History
Client Relations Specialist
Enviropure Solutions
04.2023 - Current
- Build rapport with clients
- Delivering exceptional customer service to every client by leveraging knowledge of business and services and creating welcoming, positive experiences
- Keep records of client interactions and transactions
- Record all details of inquiries
- Create spreadsheets with excel
- Log call information and solutions provided into internal database.
Case Manager/ CBRS
Pathways of Idaho
05.2022 - 03.2023
- Accompanied clients into the community to meet basic living needs
- Reviewed treatment plans with individuals goals and health standards
- Engaged with clients to help in rebuilding of social skills, budgeting, learn how to interact in the community, and managing their psychiatric symptoms
- Linked clients to needed resources (caregiving, med management, food banks, low-income housing, etc.)
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Attended monthly group staffing meetings and supervision.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Golf Shop Attendant
CDA National Reserve
05.2018 - 09.2020
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Answered phone calls and took dinner reservations for the restaurant
Education
Bachelor of Arts in Social Work -
Idaho State University
05.2022
Skills
- Time management
- Rapport building
- Organization and Multitasking
- Initiative
- Verbal and written communication
- Adaptability
- Working independently
- Teachability
References
- Bahar Faizi, Community Based Supervisor, Pathways of Idaho, 208-919-0618
- Kimberly Manu, Fruit of the Spirit Learning Center Director/Owner, Pocatello, Idaho, 208-241-3674
- Vicky Kent, Monarch Behavioral Health/ LMSW Therapist, Boise, Idaho, 208-757-0519
Timeline
Client Relations Specialist
Enviropure Solutions
04.2023 - Current
Case Manager/ CBRS
Pathways of Idaho
05.2022 - 03.2023
Golf Shop Attendant
CDA National Reserve
05.2018 - 09.2020
Bachelor of Arts in Social Work -
Idaho State University