Morgan L. Campbell
Licensed Customer Service Representative
Coraopolis,PA
Summary
Resourceful insurance customer service representative with a background in the restaurant service industry. Known for efficiency in task completion. Specialized in policy adjustments, client retention, and client relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless service delivery, and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
Tiffany R. Battaglini Insurance Agency
Coraopolis
06.2020 - Current
- Providing clients with any services they require.. That includes billing and payment, policy maintenance, and coverage information.
- Currently write auto, home/tenant, and commercial policies. Specialize in commercial policies with local businesses.
- Assists with the claims service as much as possible, such as filing claims for customers, and deciding what is in the best interest of the insured regarding claim filing.
Banquet Server
Dave and Busters
Pittsburgh, Pennsylvania
11.2024 - Current
- Replenished buffet lines with fresh foods as needed.
- Changed table settings between courses as necessary.
- Greeted guests upon arrival and provided assistance throughout the event.
- Followed proper sanitation guidelines when handling food items.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Server
Bj's Brewhouse
McCandless, PA
03.2024 - Current
- Provide top tier and speedy service to our customers.
- Have an extensive amount of knowledge about the menu items, including daily specials.
- Upselling is a very important role, and there are many opportunities to do so.
- Practicing safe food handling procedures, maintaining cleanliness, as well as have extensive knowledge of allergens.
Education
High School Diploma - General Studies
Allegheny Clarion Valley High School
Foxburg06-2018
Skills
- Erie Insurance and Progressive
- Client retention
- Knowledge across multiple companies
- Upselling techniques
- Claims processing
- Customer service and support
- Effective communication
- Team collaboration
- Patience and understanding
- Policy quoting and complaint handling
Affiliations
- Volunteer work at my local church
- Member of community choir
- Enjoys exploring the city and meeting new people
Certification
- Pennsylvania Property and Casualty Resident Producer License
Accomplishments
- Erie Insurance Tier Achieving Agency
- 2022 Erie Insurance Agency of the Year Award
Timeline
Banquet Server
Dave and Busters
11.2024 - Current
Server
Bj's Brewhouse
03.2024 - Current
Licensed Customer Service Representative
Tiffany R. Battaglini Insurance Agency
06.2020 - Current
High School Diploma - General Studies
Allegheny Clarion Valley High School
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