Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
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Morgan Lee

Greensboro,NC

Summary

Dedicated and adaptable individual with experience in the hospitality and retail sectors. Skilled in customer service and conflict resolution, ensuring a positive experience for all guests. Seeking to leverage strengths in a fast-paced environment.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

East Coast Wings & Grill
Charlotte, NC
03.2025 - 05.2025
  • Greeted guests warmly upon arrival and ensured a positive first impression.
  • Maintained cleanliness and organization of the host station and waiting area.
  • Answered phone calls promptly, providing information about menu and hours.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.

Guest Service Representative

Nothing Bundt Cakes
Charlotte, NC
09.2022 - 05.2023
  • Assisted customers with product inquiries and provided excellent service.
  • Processed customer transactions efficiently at the point of sale.
  • Stocked shelves and organized merchandise for easy customer access.
  • Followed sanitation and safety guidelines to maintain a clean workspace.
  • Designed and created custom crafts for various occasions and events.

Education

High School Diploma -

Olympic High School
Charlotte, NC
06-2025

Bachelor of Science - Pre-Nursing

North Carolina A&T State University
Greensboro, NC

Skills

  • Customer service
  • Effective communication
  • Time management
  • Conflict resolution
  • Team collaboration
  • Problem solving
  • Attention to detail

Volunteer Work

Crisis Assistance Ministry/Free Store          December, 2024                         Charlotte, NC

  • Assisted with folding/hanging clothes for the local communities Free Store Production.

Ronald McDonald House Project                  October, 2024                          Charlotte, NC

  • Created turkey decorations for the children at the Ronald McDonald House.

Trio of CIS-Charlotte Talent Search              April, 2024                  Charlotte, NC

  • Assisted with informing rising freshmen about Trio Talent Search by delivering presentations and providing detailed information on program benefits, application processes, and available resources to support their academic and personal growth

Samaritan's Feet                                                   January, 2025

  • Assisted with sorting and organizing donated shoes by size to support the organization’s mission of providing new shoes to children and adults in need worldwide, helping promote health, education, and hope.

Timeline

Restaurant Hostess

East Coast Wings & Grill
03.2025 - 05.2025

Guest Service Representative

Nothing Bundt Cakes
09.2022 - 05.2023

High School Diploma -

Olympic High School

Bachelor of Science - Pre-Nursing

North Carolina A&T State University
Morgan Lee