Morgan Manuel
Fresno,CA
Summary
Results-focused team member dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Manager
Sport Clips
Fresno
12.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Stylist
Cooper alley and Barber lane
Larkspur, California
12.2018 - 03.2021
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
Certificate - Extension Specialist
Bellami Master Certification Course
Fresno, CA09-2024
Certificate - Cosmetology
Avalon School of Cosmetology
Alameda, CA10-2018
High School Diploma -
Hirum Johnson High School
Sacramento, CA06-2011
Skills
- Personnel development
- Store operations oversight
- Promotional planning
- Inventory management
- Reliable
- Team leadership and coaching
- Verbal and written communication
- Employee scheduling
- Bank and safe deposits
- Staff supervision
- Leading staff meetings
- Multitasking and organization
- Problem-solving
- Recruitment and hiring
- Team building and leadership
- Hospitality and accommodation
- Punctual
- Delegating work
Timeline
Store Manager
Sport Clips
12.2022 - Current
Stylist
Cooper alley and Barber lane
12.2018 - 03.2021
Certificate - Extension Specialist
Bellami Master Certification Course
Certificate - Cosmetology
Avalon School of Cosmetology
High School Diploma -
Hirum Johnson High School