Morgan Matsumoto
Henderson
Summary
In addition to an excellent individual work ethic, I succeed greatly in a teamwork atmosphere. I excel in customer service, with the ability to provide appropriate communication skills with peers along with surrounding others. With the ability to multitask, I have an exceptional ability to process, understand and memorize new information and provide thorough work when put under stressful situations. With a reliable positive attitude and excellent customer service skills, I understand the importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating a welcoming atmosphere and ensuring customer satisfaction throughout the process.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Albertsons
Henderson, NV
09.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash drawer and balanced daily financial reports.
- Collaborated with team members to optimize checkout procedures and reduce wait times.
Server
Two Chicks
Reno, NV
07.2023 - 07.2025
- Delivered exceptional guest experiences through food recommendations, cocktail service, and attentive services.
- Balanced large sections with efficiency, multitasking between service, food delivery, and guest needs.
- Ensured compliance with health and safety regulations, maintaining a clean and organized work environment.
- Cultivated strong guest relationships by providing friendly, professional, and reliable service.
Shift Lead
Crumbl
Sparks, NV
06.2022 - 12.2022
- Supervised daily store operations by assigning roles, ensuring smooth workflow, and supporting team members.
- Maintained product quality by overseeing baking, decorating, and stocking.
- Handled customer service including phone calls, refunds, and in-person service.
Education
Undergraduate - Public Health
University of Nevada Reno
Reno, NV05-2025
Diploma - College and Career Readiness
Foothill High School
Henderson, Nevada05-2021
Skills
- Customer Service
- Multitasking
- Leadership Experience
- Collaboration and Teamwork
- Quick learner
- Critical Thinking Skills
- Organization and Proficiency
- Problem Solving
- Attention to Detail
Certification
- Alcohol and Awareness Certified
- Food Handler Safety Certified
Timeline
Cashier
Albertsons
09.2025 - Current
Server
Two Chicks
07.2023 - 07.2025
Shift Lead
Crumbl
06.2022 - 12.2022
Diploma - College and Career Readiness
Foothill High School
Undergraduate - Public Health
University of Nevada Reno