Morgan McNeal
Houston,USA
Summary
Dynamic financial services professional with extensive customer service and cash handling expertise, poised to excel in this role. Recognized for reliability, adaptability, and a strong commitment to teamwork, consistently fostering a collaborative environment. Effective communication and problem-solving skills contribute to seamless operations and enhanced customer satisfaction. A proactive approach enables navigation of challenges while maintaining high standards of service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
State Farm
10.2024 - 05.2025
- Operated as the first point of contact, providing professional service in person and over the phone.
- Scheduled client appointments, updated office calendars, and supported insurance agents with communications.
- Processed payments, policy updates, and assisted with documentation while ensuring accuracy.
- Gained foundational knowledge of insurance products while preparing for licensure.
- Maintained confidentiality of sensitive client data and financial records.
Cashier / Customer service Associate
Daiquiri Trap
10.2023 - 03.2025
- Independently managed opening and closing procedures, ensuring smooth daily operations.
- Operated cash register and POS system; accurately processed payments and balanced daily sales.
- Provided professional customer service by greeting guests, answering questions, and resolving issues.
- Maintained organized and clean work environment, following company policies and safety standards.
- Oversaw inventory restocking and supply management to support continuous operations.
Guest Service Associate
European Wax Center
07.2020 - 10.2021
- Managed front desk operations, including check-ins, scheduling, and daily office procedures.
- Delivered excellent client service in a fast-paced environment, ensuring a welcoming experience.
- Balanced cash drawers, reconciled daily credit card transactions, and supported retail sales.
- Collaborated with team members to exceed sales goals and maintain client satisfaction.
Team Member
Target
03.2019 - 07.2020
- Provided customer assistance with inquiries, transactions, and issue resolution.
- Handled point-of-sale transactions accurately, balancing registers at shift end.
- Supported inventory management, stock replenishment, and product displays.
- Consistently contributed to meeting team goals in sales and customer satisfaction.
Education
High School Diploma -
Hazelwood Central High School
St. Louis, MO05.2017
No Degree - Psychology
San Jacinto College
Pasadena, TX05-2027
Skills
- Customer service expertise
- Front desk operations
- Financial transaction handling
- Effective communication skills
- Organizational skills
- Detail-oriented approach
- Professional demeanor
Certification
Level Medication Aide
CPR /First Aid
Timeline
Receptionist
State Farm
10.2024 - 05.2025
Cashier / Customer service Associate
Daiquiri Trap
10.2023 - 03.2025
Guest Service Associate
European Wax Center
07.2020 - 10.2021
Team Member
Target
03.2019 - 07.2020
High School Diploma -
Hazelwood Central High School
No Degree - Psychology
San Jacinto College
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