Morgan Miller
Cross Plains
Summary
Reliable person offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales.
Overview
8
8
years of professional experience
Work History
Cashier
Total Wine & More
Madison, WI
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collector 1
UW Credit Union
Madison, WI
02.2022 - 04.2023
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Maintained high volume of calls and met demands of busy and productive group.
- Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Enhanced company reputation by professionally handling sensitive financial matters.
Assembly Line Worker
ZOLL Medical Corporation
Deerfield, WI
08.2021 - 01.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
Senior Game Advisor
GameStop
Madison, WI
04.2018 - 04.2021
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Resolved customer issues promptly, demonstrating professionalism and empathy in all interactions.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
- Increased store revenue through upselling techniques and promoting add-on products.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
- Maintained clean and orderly store throughout work shift.
- Maintained awareness of younger game players and made age-appropriate recommendations.
- Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
Line Worker
Jets Pizza
Middleton, WI
08.2016 - 08.2018
- Took orders at the register and over the phone accurately while providing good customer service.
- Followed instructions and order to get the customer what they were requesting.
- Cooperated with coworkers
- Upheld a high standard of cleanliness, routinely sanitizing surfaces and equipment to prevent cross-contamination and ensure guest safety.
- Enhanced kitchen efficiency by assisting in food preparation and maintaining a clean workspace.
Education
High School Diploma -
Middleton High School
Middleton, WI04.2018
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Professionalism and Courtesy
- Organizational abilities
- Product restocking
Timeline
Cashier
Total Wine & More
08.2023 - Current
Collector 1
UW Credit Union
02.2022 - 04.2023
Assembly Line Worker
ZOLL Medical Corporation
08.2021 - 01.2022
Senior Game Advisor
GameStop
04.2018 - 04.2021
Line Worker
Jets Pizza
08.2016 - 08.2018
High School Diploma -
Middleton High School