Morgan Motycka
Michigan City,Indiana
Summary
Dynamic and results-driven professional with extensive experience in customer service and teamwork at The Kids Stop. Proven ability to enhance customer satisfaction and streamline operations, leveraging strong problem-solving skills and effective communication. Recognized for creating engaging product displays that boosted sales and fostered customer loyalty.
Overview
10
10
years of professional experience
Work History
Sales Associate
The Kids Stop
New Buffalo, MI
03.2024 - Current
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Restaurant Team Member
Nancy’s at the Lake
New Buffalo, MI
06.2021 - 08.2024
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Assisted with employee training initiatives by sharing expertise and best practices with new hires, helping them acclimate quickly to their roles as restaurant team members.
Assistant to the Athletic Director
New Buffalo Area Schools
New Buffalo, MI
08.2022 - 06.2024
- Supported academic success of athletes through monitoring their study hall hours ensuring they were meeting required standards.
- Maintained effective communication between coaches, student-athletes, parents, and administrators, fostering a positive environment within the athletic program.
- Enhanced athletic department efficiency by streamlining administrative processes and implementing new systems.
- Organized team travel arrangements, accommodations, and logistics for away games, reducing stress on athletes and coaches.
- Streamlined equipment inventory management processes resulting in reduced losses from misplaced items or inadequate stock levels.
Substitute Teacher, K-12
Edustaff
New Buffalo, MI
09.2021 - 06.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Frozen Yogurt Shop Worker
Twisted Frozen Yogurt
New Buffalo, MI
10.2019 - 08.2021
- Supported store promotions by creating visually appealing displays highlighting featured flavors or specials.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Contributed to team success by effectively collaborating with coworkers during peak hours.
- Developed strong product knowledge to assist customers in making informed decisions about their frozen yogurt choices.
- Trained new employees on store procedures, ensuring consistency across all team members'' performance levels.
Sales Associate
The Hidden Gem
New Buffalo, MI
10.2019 - 08.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Parks and Recreation Worker
City of New Buffalo
New Buffalo, MI
06.2019 - 10.2019
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
- Provided support during emergency situations, ensuring prompt response from appropriate personnel when needed.
Sales Associate
Stray Dog Bar And Grill
New Buffalo, MI
10.2016 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Restaurant Busser
Red Arrow Roadhouse
Union Pier, MI
10.2015 - 10.2016
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
Education
Associate In Applied Science - Sports Management
Southwestern Michigan College
Dowagiac, MI05.2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Verbal/written communication
Timeline
Sales Associate
The Kids Stop
03.2024 - Current
Assistant to the Athletic Director
New Buffalo Area Schools
08.2022 - 06.2024
Substitute Teacher, K-12
Edustaff
09.2021 - 06.2023
Restaurant Team Member
Nancy’s at the Lake
06.2021 - 08.2024
Frozen Yogurt Shop Worker
Twisted Frozen Yogurt
10.2019 - 08.2021
Sales Associate
The Hidden Gem
10.2019 - 08.2021
Parks and Recreation Worker
City of New Buffalo
06.2019 - 10.2019
Sales Associate
Stray Dog Bar And Grill
10.2016 - 05.2019
Restaurant Busser
Red Arrow Roadhouse
10.2015 - 10.2016
Associate In Applied Science - Sports Management
Southwestern Michigan College