Morgan Nero
Vermontville,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Lake Placid Animal Hospital
Lake Placid, New York
02.2020 - 03.2026
- Managed client inquiries and appointment scheduling for veterinary services.
- Provided compassionate support to pet owners during visits and phone consultations.
- Coordinated patient records and ensured accurate information entry into systems.
- Assisted veterinarians with client communication regarding treatment plans and procedures.
- Educated clients on pet care, vaccination schedules, and preventive health measures.
- Handled billing processes and payment transactions efficiently and accurately.
- Maintained a clean, organized reception area to enhance client experience.
- Collaborated with team members to streamline operations and improve service delivery.
- Provided customer service support to clients in a timely and efficient manner.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Scheduled and confirmed appointments based on customer availability.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Presented and explained fees, clearly clarifying invoices and company policies.
Bank Teller
Champlain National Bank
Lake Placid, New York
06.2018 - 08.2019
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer integrity through regular balancing.
Education
Saranac Lake High School
Saranac Lake, NYSkills
- Appointment scheduling
- Record management
- Veterinary services knowledge
- Financial transactions
- Problem solving
- Attention to detail
- Call triage
- Payment processing
- Client support
- Service recommendations
- Complaint handling
- Microsoft office
- Computer skills
- Billing processing
- Time management
Timeline
Client Service Representative
Lake Placid Animal Hospital
02.2020 - 03.2026
Bank Teller
Champlain National Bank
06.2018 - 08.2019
Saranac Lake High School