Morgan Osborne
Bakersfield,CA
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Chuys Baja Grill
Bakersfield, CA
02.2013 - Current
- Monitored inventory levels and placed orders for new stock as needed.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Organized special events such as promotions or fundraisers to drive business growth.
- Managed daily operations of the store, including scheduling and supervising staff.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Analyzed sales data to identify trends and opportunities for growth.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
Education
Certificate - Medical Billing And Coding
DeVry University
Online08-2025
Skills
- Business operations background
- Employee Scheduling
- Budgeting and cost control
- Customer Relationship Management (CRM)
- Operations Oversight
- Human Resources
- Food safety and sanitation
- Sales Forecasting
Timeline
Assistant General Manager
Chuys Baja Grill
02.2013 - Current
Certificate - Medical Billing And Coding
DeVry University
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